Enterprise Account Manager
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Key skills for this role
About the Role
Checkout.com seeks an Enterprise Account Manager in Dubai to drive merchant ROI, optimize payment performance, and grow strategic accounts. Requires 4+ years of B2B enterprise account management in payments, strong commercial acumen, and analytical skills.
Key Skills for This Role
Responsibilities
- Drive merchant ROI by crafting and executing merchant specific development plans
- Conduct deep dive analyses of merchant payment data to increase acceptance rates and reduce false declines
- Proactively identify opportunities to upsell new products and features
- Act as primary line of defense against churn by building high touch, consultative relationships
- Navigate difficult conversations and handle pushback from sophisticated enterprise merchants
- Partner with Sales, Integration, Legal, and Product teams to ensure seamless merchant experience
- Act as voice of product and ambassador of brand, providing expertise on global payment strategies
Requirements
- At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business
- Strong knowledge of e commerce, payment technologies, and major future trends in the financial ecosystem
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross selling)
- Experience handling high pressure situations and pushback from difficult or demanding enterprise stakeholders
- Comfortable using data to tell a story; can turn complex transaction data into actionable recommendations
- Thrives in a fast paced, entrepreneurial environment and can manage multiple priorities
- Exceptional English communication skills; Arabic is a plus
Full Job Posting
Company Description
- Checkout.com is a global payment solutions provider enabling over 10 billion transactions daily.
- Works with companies like eBay, Spotify, Klarna, Uber, and Sony.
- 20 offices across six continents with London as HQ.
What You’ll Be Doing
- Driving Merchant ROI: Crafting and executing merchant specific development plans.
- Performance Optimisation: Conducting deep dive analyses of merchant payment data.
- Strategic Growth: Proactively identifying opportunities to upsell new products and features.
- Retention & Loyalty: Acting as primary line of defense against churn.
- Commercial Negotiation: Navigating difficult conversations with enterprise merchants.
- Cross Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams.
- Market Advocacy: Acting as voice of product and ambassador of brand.
About You
- At least 4 years of B2B Enterprise Account Management in payments or digital first business.
- Strong knowledge of e commerce, payment technologies, and financial ecosystem trends.
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue.
- Experience handling high pressure situations and pushback from enterprise stakeholders.
- Comfortable using data to tell a story and turn complex data into recommendations.
- Thrives in fast paced, entrepreneurial environment.
- Exceptional English communication skills; Arabic is a plus.
Life at Checkout.com
- Hybrid working model with three days per week in the office.
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