Enterprise Account Manager
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Key skills for this role
About the Role
Checkout.com is hiring an Enterprise Account Manager to drive merchant ROI, optimize payment performance, and grow strategic accounts. The role requires deep payments expertise, commercial acumen, and the ability to influence C-level stakeholders.
Key Skills for This Role
Responsibilities
- Drive merchant ROI by crafting and executing merchant specific development plans
- Conduct deep dive analyses of merchant payment data to increase acceptance rates and reduce false declines
- Proactively identify opportunities to upsell new products and features
- Act as primary line of defense against churn by building high touch consultative relationships
- Navigate difficult conversations and handle pushback from sophisticated enterprise merchants
- Partner with Sales, Integration, Legal, and Product teams for seamless merchant experience
- Act as voice of product and ambassador of brand, providing expertise on global payment strategies
Requirements
- At least 4 years of B2B Enterprise Account Management or Relationship Management in payments or digital first business
- Strong knowledge of payment technologies and financial ecosystem trends
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue
- Experience handling high pressure situations and pushback from enterprise stakeholders
- Comfortable using data to tell a story and turn transaction data into actionable recommendations
- Exceptional English communication skills; Arabic is a plus
Full Job Posting
Company Description
- Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers.
- We power payments for companies like eBay, Spotify, Klarna, Uber, and Sony.
- With 20 offices across six continents and London as HQ, we are shaping the future of fintech.
What you’ll be doing
- Driving Merchant ROI: Crafting and executing merchant specific development plans
- Performance Optimization: Conducting deep dive analyses of merchant payment data
- Strategic Growth: Proactively identifying opportunities to upsell new products and features
- Retention & Loyalty: Acting as primary line of defense against churn
- Commercial Negotiation: Navigating difficult conversations with enterprise merchants
- Cross Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams
- Market Advocacy: Acting as voice of product and ambassador of brand
About you
- At least 4 years of B2B Enterprise Account Management in payments or digital first business
- Strong knowledge of payment technologies and major future trends in financial ecosystem
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue
- Experience handling high pressure situations and pushback from enterprise stakeholders
- Comfortable using data to tell a story and turn transaction data into actionable recommendations
- Thrives in fast paced, entrepreneurial environment
- Exceptional English communication skills; Arabic is a plus
Additional Information
- Hybrid working model: three days per week in the office
- Opportunity to work in a high performance culture with real ownership
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