Engagement Lead
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Key skills for this role
Role Overview
The Engagement Lead executes engagement initiatives for students, schools, and partners throughout the program lifecycle.
The role focuses on converting engagement plans into measurable participation, completion, and retention.
Key Skills for This Role
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Company Description
Mind Base Education works to make high-quality education accessible to learners from different backgrounds and circumstances.
The organization supports academic, personal, and professional growth through collaborative learning, tailored resources, and guidance.
Role Description
The Engagement Lead executes engagement initiatives for students, schools, and partners throughout the program lifecycle.
The role focuses on converting engagement plans into measurable participation, completion, and retention.
Engagement Execution and Operations
- Execute student and school engagement plans.
- Coordinate workshops, online sessions, and school visits.
- Manage logistics, schedules, and communications.
- Support onboarding during pilot and scale-up phases.
Relationship Support and Communication
- Serve as a secondary point of contact for schools and partners.
- Respond to queries, requests, and issues in a timely manner.
- Escalate complex issues to the Outreach & Partnership Director.
- Maintain positive, professional stakeholder relationships.
Tracking, Reporting, and Feedback
- Track attendance, course participation, drop-off rates, and other engagement metrics.
- Collect feedback from students and schools.
- Share insights with Content, LMS, and PMO teams.
- Support continuous improvement initiatives.
Coordination and Support
- Support marketing campaigns and activations.
- Coordinate accurate data capture with the Admin & Reporting Executive.
- Maintain engagement calendars, trackers, and logs.
Education and Experience
- Bachelor's degree in education or a related field.
- 6–8 years of experience in program coordination, engagement, outreach, education, or youth programs.
- Experience working with schools or student groups is preferred.
- Additional certification in project coordination or education technology programs is a plus.
Skills and Competencies
- Strong organizational, coordination, interpersonal, and communication skills.
- Ability to plan, support, and implement engagement models for schools.
- Strong relationship-building skills and ownership of school support outcomes.
- Ability to build KPI-based trackers and reporting systems.
- Attention to detail, strong follow-through, and ability to manage multiple priorities.
- Comfort working with students and educators.
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