EN - Reservation Agent
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Key skills for this role
About the Role
As a Reservations Agent, provide exceptional service, maximize revenue through up-selling, and assist guests with reservations and inquiries.
Key Skills for This Role
Responsibilities
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and maximize revenue through up selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
Requirements
- Ability to offer exceptional, friendly and engaging service
- Ability to up sell and maximize revenue
- Knowledge of property facilities and ability to assist guests with information
Full Job Posting
Job Description
- You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!
What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
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