Emirati Pre-Approval Officer, HealthHub, Dubai Festival City

Serve your community.

Enable access to care.

Grow your career with Al‑Futtaim.

Al‑Futtaim Health is inviting Emirati nationals with a valid family book to join our Healthcare Revenue Cycle Management (RCM) Approval Unit in Dubai.

This role is exclusively for UAE Nationals as part of our continued commitment to Emiratisation and developing local talent within healthcare operations.

As a Pre‑Approval Officer, you will play a critical role in ensuring timely and accurate insurance pre‑approvals across inpatient, outpatient, and pharmacy services.

Your work directly supports smooth patient journeys, access to care, and the financial sustainability of healthcare services across the UAE.

Why this opportunity is ideal for Emiratis

Make a meaningful impact by enabling patients and families to access care without delay.

Be part of an organisation recognised for its strong Emiratisation record and long‑term investment in UAE talent.

Work in a role where accuracy, ownership, and collaboration directly influence patient experience and operational success.

Join a professional RCM environment with structured processes, training, and growth opportunities.

Review and process assigned insurance pre‑approval requests to ensure completeness and accuracy.

Update approvals received from insurers with 100 percent accuracy in internal systems.

Coordinate with clinical and administrative teams to obtain missing documentation and clarifications.

Meet daily productivity, turnaround time, and quality targets for claims verification and submissions.

Perform quantitative and qualitative reviews of medical records to ensure compliance with coding guidelines, DHA requirements, and payer policies.

Submit pre‑approvals in line with KPIs to improve first‑round approval rates and reduce rework.

Monitor coordination with stakeholders to prevent revenue loss and minimise insurance rejections.

Analyse denial trends, implement corrective actions, and escalate rejected or delayed approvals when required.

Maintain accurate records and reports related to approvals, denials, and follow‑ups.

Support and educate billing, approval, and clinical documentation teams to improve workflows and compliance.

Emirati national with a valid family book (mandatory).

Certified professional coding qualification from a recognised institution.

Medical or paramedical qualification.

Minimum of 3 years’ experience in a similar role within revenue cycle management, pre‑approvals, or insurance submissions.

Strong medical knowledge to support efficient reconciliation and approvals.

Excellent analytical, negotiation, and presentation skills.

Ability to make sound decisions under pressure and work towards defined targets.

Clear and confident communication skills in both Arabic and English.

Strong stakeholder management skills and a collaborative working style.

Competitive compensation and benefits aligned with Al‑Futtaim Group standards, including comprehensive health insurance, annual leave, performance programmes, long‑service recognition, BlueRewards discounts, and wellbeing initiatives through HealthHub.

Career development through structured learning platforms such as LinkedIn Learning and AI Skills Toolkit, with opportunities to grow across different functions within the Group.

A values‑driven culture built on respect, integrity, excellence, and collaboration.

Dubai Festival City (RCM hubs and training facilities)