Ecommerce Brand Advocate Analyst
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Key skills for this role
About the Role
The Home Depot Canada seeks an Ecommerce Brand Advocate Analyst to work with major supplier partners to optimize their eCommerce and interconnected experience. You will leverage data analytics to create dashboards and reports, manage vendor relationships, and drive strategic decisions.
Key Skills for This Role
Responsibilities
- Leverage eCommerce expertise and data analytics to create dashboards and run reports for vendor partners
- Turn sales metrics into insights that are easily understood by executive audiences
- Build strong relationships with assigned vendors and influence strategic decisions
- Work with vendors and internal teams to prioritize eCommerce projects including new product onboarding and content enrichment
- Create tickets, follow up on project status with internal teams, and populate forms for back end data quality
- Create and manage detailed project plans and goal trackers in consultation with vendors and internal stakeholders
Requirements
- 3 5 years eCommerce experience required
- University/College degree in a related area of study, or equivalent experience
- Intermediate to advanced Excel and PowerPoint skills
- Understanding of key eCommerce sales metrics and content best practices
- Strong professional written and verbal communication skills
- Ability to prioritize competing projects and work independently
- Client facing experience an asset
- Experience with Looker, Tableau, Adobe Analytics an asset
Full Job Posting
Position Overview
- The Brand Advocate Program allows Home Depot’s largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected experience with Home Depot Canada.
- As an eCommerce expert, you’ll play a pivotal role in driving results that will positively impact the shopping experience for our DIY and Pro customers.
Key Responsibilities
- Leverage your eCommerce expertise and aptitude for data analytics to create dashboards and run reports to help your vendor(s) make strategic data driven decisions.
- Use data to tell a clear and concise story to the vendor and provide actionable insights.
- As the dedicated point of contact for your assigned vendors, build strong relationships and influence strategic decisions.
- Work with your vendor(s) and internal teams to prioritize eCommerce projects including new product onboarding, content enrichment, deep dive analysis and others.
- Create tickets, follow up on project status with internal teams and occasionally help to populate forms for back end data quality.
- Create and manage a detailed project plan and goal tracker in consultation with your vendor(s) and internal stakeholders.
Skills
- Clear, concise and persuasive communication.
- Strong professional written and verbal communication skills including the ability to communicate effectively via charts and graphs.
- Confident presenting to larger groups (20+ attendees) including senior level executives.
- Engaging storyteller with ability to navigate difficult conversations.
- Client facing experience an asset.
- Understanding of key eCommerce sales metrics and content best practices.
- Intermediate to advanced Excel and PowerPoint skills.
- A passion for Analytics and an aptitude to learn analytics tools such as Looker, Tableau and Adobe Analytics.
- Effectively prioritize projects with a high volume of competing requests.
- Ability to work independently in ambiguous situations without a clear roadmap.
Additional Information
- Reports to Brand Advocate Supervisor.
- Commute to head office 5 days per week (Monday Friday).
- Occasional visits to the GTA Home Depot stores.
- Extended sitting, repetitive tasks.
- Toronto Store Support Centre 1 Concorde Gate, North York.
- In office Monday Friday.
- Minimum Education: University/College degree in a related area of study, or equivalent experience.
- Minimum Years of Work Experience: 3 5 years eCommerce experience required.
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