Department Supervisor: Full Time - AIRDRIE
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Key skills for this role
About the Role
The Home Depot Canada is seeking a Department Supervisor to lead associates, drive sales, and ensure excellent customer service in Airdrie, Alberta. The role involves coaching, training, and motivating team members, managing inventory, and maintaining safety standards.
Key Skills for This Role
Responsibilities
- Lead and inspire associates to build relationships with customers and achieve top line sales
- Ensure department staffing levels meet business needs
- Manage associate performance through development, communication, rewards and recognition
- Review sales reports and work with assistant manager to make recommendations for improvement
- Maintain 100% in stock and overhead organizational plans
- Investigate, resolve and escalate customer issues as appropriate
- Communicate store sales, event and promotional activities through rallies and weekly department meetings
- Ensure all Safety and Asset Protection standards and protocols are communicated and followed
Requirements
- 1 2 years experience as a supervisor / leading teams
- Ability to work a flexible schedule including days, evenings and weekends
- Excellent organizational, interpersonal and customer service skills
- Excellent decision making ability and problem solving skills
Full Job Posting
Position Purpose
- Under the management of Department Supervisors, our Associates can flourish and reach their peak.
- They provide leadership by coaching, training, motivating and inspiring associates to perform at their best.
- Department Supervisors work with Store Management, Operations teams and external partners to meet business needs.
What sets us apart?
- Health and Dental Benefits for Full Time associates
- Profit Sharing and Stock Purchase Plan
- Paid Training & Career Development
- Tuition Reimbursement
- The Home Depot Values that inspire teamwork and camaraderie
What You Will Be Doing
- Leading and Inspiring associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
- Ensuring department staffing levels meet business needs
- Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
- Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on inventory, overhead organization and cross merchandising
- Maintaining 100% in stock and overhead organizational plans
- Investigating, resolving and escalating customer issues as appropriate
- Communicating store sales, event and promotional activities through rallies and weekly department meetings
- Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed
What We Are Looking For
- Ability to work a flexible schedule; including days, evenings and weekends
- Excellent organizational, interpersonal and customer service skills
- Excellent decision making ability and problem solving skills
- 1 2 years experience as a supervisor / leading teams
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