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E2E Service Architect
Capgemini
Manchester, GBR
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
End-to-end service architectureTelecom operationsOSS/BSS solutionsServiceNow Telecoms Service ManagementServiceNow Operations ManagementSatellite and non-terrestrial network operations
Free
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End-to-end service architectureTelecom operationsOSS/BSS solutions
Role Overview
Design and govern end-to-end service architecture for a large-scale, multinational network management service supporting a satellite-based cellular broadband network.
The role shapes the NOC, SOC, Service Desk, and OSS operating model and integrates multi-vendor systems.
Key Skills for This Role
End-to-end service architectureTelecom operationsOSS/BSS solutionsServiceNow Telecoms Service ManagementServiceNow Operations ManagementSatellite and non-terrestrial network operations
Full Job Posting
Role overview
Design and govern end-to-end service architecture for a large-scale, multinational network management service supporting a satellite-based cellular broadband network.
The role shapes the NOC, SOC, Service Desk, and OSS operating model and integrates multi-vendor systems.
Key focus areas
- Provide architectural leadership and define tooling and automation strategy.
- Govern compliance and manage stakeholders across the service ecosystem.
- Ensure sovereignty, security, performance, and operational requirements are met.
Required experience
- Experience in end-to-end service architecture, network assurance, or telecom operations.
- Expertise designing and implementing OSS/BSS solutions for NOC, SOC, and Service Desk environments.
- Proven ServiceNow implementation experience, especially Telecoms Service Management and Operations Management modules.
- Understanding of satellite and non-terrestrial network operations.
- Experience with AIOps, TM Forum Open APIs, RESTful APIs, topology modelling, graph databases, and data aggregation or cleansing.
- Familiarity with GDPR, NIS2, EU sovereignty requirements, and multi-vendor SIAM environments.
Preferred certifications
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