E‑Commerce Sales Specialist

Job Purpose

• Emirates Online Sales is responsible for applications on Emirates Web & Mobile platforms to support revenue objectives in line with the Emirates Commercial strategy.
• Our group works across different teams to develop web and mobile channels, products and services to drive ease-of-use, focusing on next generation user interfaces.
• This is a dynamic area of our business focused on innovation and modernisation of our best-in-class service!
• As an **E-Commerce Sales Specialist** you will support in the implementation of the direct sales strategy to optimize costs and drive direct channel growth, enhancing Emirates.com initiatives.
• Collaborate with key departments to implement and improve e-commerce distribution frameworks, supporting the airline’s strategic goals across digital platforms.
• In this role you will:
• Enhance the sales features of Emirates.com to drive incremental revenue growth while optimizing customer satisfaction.
• Monitor and analyse customer behaviour to refine business strategies and achieve targeted online sales performance.
• Collaborate with all Commercial departments to gather insights on e-commerce development needs, objectives, functionalities, and data requirements, ensuring seamless integration into the overall strategic prioritization.
• Provide analytical support in identifying and evaluating business opportunities, leveraging commercial analytics and behavioural data to enhance the conversion of airline sales and ancillary services.
• Facilitate the integration of Emirates Commercial Internet Booking Engine with Skywards, enabling customers to access a wide range of value-added services, including online redemption and miles-plus-cash payment options.
• Oversee management reporting on internet sales, ensuring accurate tracking and data-driven insights for business optimization.
• Conduct ongoing competitor research to identify valuable features and opportunities for booking engine enhancements aligned with market demands.
• Regularly compare pricing between benchmark websites and Emirates.com to identify where fare adjustments are needed.
• ##### **Qualification**
• To be considered for the role, you must meet the below requirements:
• **Qualifications:** Degree or Honours (12+3 or equivalent).
• **Experience:** 5+ Years in Commercial/Sales.

Knowledge And Skills

• Experience in Commercial in Sales, Research/Analysis.
• Experience in online sales and distribution is essential.
• Experience in using analytical tools is highly advantageous.
• Knowledge of distribution practices and regulatory environments as they pertain to the Internet is essential.
• Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

Salary & Benefits