Duty Manager
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Key skills for this role
About the Role
We are seeking a dynamic, guest-focused, and experienced Duty Manager to oversee daily resort operations at Our Habitas Ras Abrouq, ensuring seamless guest experien.
Key Skills for This Role
Responsibilities
- Oversee day to day resort operations during assigned shifts
- Act as primary point of contact for guest inquiries and service recovery
- Conduct property walkthroughs to ensure readiness and brand standards
- Support front office operations including check in/check out and VIP arrivals
- Handle and resolve guest complaints professionally
- Ensure compliance with health, safety, and security standards
- Coordinate with department heads for operational alignment
- Maintain accurate shift reports and communicate updates to management
Requirements
- 3 5 years of experience as Duty Manager or similar role in a luxury hotel or resort
- Strong leadership and problem solving skills
- Excellent communication and guest service skills
- Knowledge of front office operations and property management systems
- Ability to handle guest complaints and service recovery
- Flexibility to work shifts including nights and weekends
Full Job Posting
Job Summary
- We are seeking a dynamic, guest focused, and experienced Duty Manager to oversee daily resort operations at Our Habitas Ras Abrouq, ensuring seamless guest experiences and smooth coordination across all departments in a remote luxury desert environment.
- Reporting to the General Manager, the Duty Manager acts as the key operational leader on shift, responsible for maintaining exceptional service standards, resolving guest issues, and ensuring all areas of the resort operate efficiently and in alignment with the Our Habitas philosophy.
- This role requires a hands on hospitality professional who thrives in fast paced luxury environments, demonstrates strong leadership and problem solving abilities, and is passionate about delivering memorable, personalized guest experiences.
Key Responsibilities
- Oversee day to day resort operations during assigned shifts, ensuring smooth coordination between all departments including Front Office, Housekeeping, Food & Beverage, and Wellness.
- Act as the primary point of contact for guest inquiries, requests, and service recovery, ensuring prompt and effective resolution.
- Conduct regular property walkthroughs to ensure readiness, safety, cleanliness, and brand standards are consistently maintained.
- Monitor guest arrivals, departures, and in house guest experiences to ensure seamless service delivery.
- Support Front Office operations, including check in, check out, VIP arrivals, and special guest requests when required.
- Handle and resolve guest complaints professionally, ensuring a high level of guest satisfaction and recovery when needed.
- Ensure compliance with health, safety, security, and operational standards across all resort areas.
- Coordinate with department heads to ensure efficient communication and operational alignment throughout the resort.
- Monitor daily operational challenges and proactively implement solutions to maintain service excellence.
- Support emergency response procedures and ensure guest and staff safety at all times.
- Maintain accurate shift reports and communicate key operational updates to management.
- Foster a culture of teamwork, accountability, and exceptional guest service across all departments.
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