Duty Manager - Front Office - Jumeirah Saadiyat Island

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa.

In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.

Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard.

The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

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The main duties and responsibilities of this role are:

• Represent management of the hotel outside regular office hours, overseeing front office colleagues during overnight shifts to ensure smooth operations and guest satisfaction.
• Manage the JI loyalty program, including addressing pending points and conducting training sessions.
• Monitor daily booking situations and handle guest bookings in case of overbooking.
• Maintain cleanliness of lobby and entrance areas, coordinating with Housekeeping, Lobby Ambassadors and Concierge as needed.
• Document major incidents and important guest feedback in the report.
• Regularly check and maintain input standards (guest profiles, market, source, and channel codes), reporting any issues for improvement to the Assistant Front Office Manager.

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Spanish, German, Arabic or French) is required for this role.
• A minimum of 1 year of experience as a Duty Manager or 2 years' experience as a Team Leader in a reputed hospitality brand.
• Working proficiency of Microsoft Office products, Opera PMS (Cloud), and HotSoS.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.