Duty Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
NH Collection Hotels & Resorts seeks a Duty Manager at Banana Island Resort Doha by Anantara. The role involves overseeing guest service, handling inquiries, and supervising front office operations.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Have complete knowledge of hotel product including room types, rates, features, facilities, F&B outlets, spa, and health club
- Oversee service delivery to ensure it meets the highest standard of Minor Hotels
- Take personal responsibility for ensuring guest satisfaction issues are resolved timely
- Develop close working relationships with all hotel departments
- Conduct daily shift briefings and pass on information to team members
Requirements
- Degree in Hospitality Management or similar
- Work experience in Middle East in a 4 5 star hotels
- Work experience in supervisory roles in Front Office
- Excellent command of English language (both Oral and Written)
- Knowledge of the OPERA Cloud system
- Highly organized, career and result oriented with ability to be flexible with hours
- Must be able to work well under pressure in a fast paced environment
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
Job Description
- Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
- Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
- Develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team members.
Qualifications
- Degree in Hospitality Management or similar.
- Work experience in Middle East in a 4 5 star hotels.
- Work experience in supervisory roles in Front Office.
- Excellent command of English language (both Oral and Written).
- Arabic language will be an advantage.
- Knowledge of the OPERA Cloud system.
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NH Collection Hotels & Resorts
Front Office Supervisor
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Front Office Supervisor for La Suite Dubai Hotel & Apartment. You will oversee daily front office operations, supervise team members, handle guest concerns, and ensure exception
Telephone Operator
Dubai, UAE
NH Collection Hotels & Resorts seeks a Telephone Operator for La Suite Dubai Hotel & Apartment. The role handles all incoming and outgoing calls professionally, routes calls accurately, and provides exceptional customer
Guest Service Agent
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Guest Service Agent for La Suite Dubai Hotel & Apartment. The role involves delivering exceptional customer service, handling check-in/out, and resolving guest concerns. Candida
Chef de Partie - Main Kitchen
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Chef de Partie for the Main Kitchen at La Suite Dubai Hotel & Apartment. The role involves managing a kitchen section, preparing high-quality food, supervising junior staff, and
Storekeeper / Receiving Clerk
Dubai, UAE
NH Collection Hotels & Resorts seeks a Storekeeper / Receiving Clerk to receive, inspect, store, and issue hotel supplies. Requires 1-2 years of experience in a similar role, preferably in a hotel environment. The role i
F&B Attendant
Dubai, UAE
NH Collection Hotels & Resorts is seeking a Food & Beverage Attendant in Dubai to deliver exceptional guest service by serving food and beverages efficiently. The role involves taking orders, maintaining cleanliness, han
Front Office Supervisor
Abu Dhabi, UAE
Anantara Hotels & Resorts is hiring a Front Office Supervisor at Qasr Al Sarab Desert Resort. The role involves overseeing guest service delivery, handling inquiries, coordinating reception work, and ensuring high standa
Spa Therapist (Male)
Doha, QAT
NH Collection Hotels & Resorts is seeking a male Spa Therapist for Banana Island Resort Doha by Anantara. The role involves performing quality massage therapies and body treatments, greeting guests warmly, and maintainin
Front Office Supervisor
Dubai, UAE
Telephone Operator
Dubai, UAE
Guest Service Agent
Dubai, UAE
Chef de Partie - Main Kitchen
Dubai, UAE
Storekeeper / Receiving Clerk
Dubai, UAE
F&B Attendant
Dubai, UAE
Front Office Supervisor
Abu Dhabi, UAE
Spa Therapist (Male)
Doha, QAT