Duty Manager (Arabic Speaker)
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Key skills for this role
About the Role
Mandarin Oriental Downtown, Dubai seeks an Arabic-speaking Duty Manager to oversee Front Office operations and ensure legendary guest experiences. Requires 2+ years in a 5-star hotel with at least 1 year as Duty Manager, strong leadership skills, and Arabic fluency.
Key Skills for This Role
Responsibilities
- Represent the hotel professionally and ethically, ensuring smooth Front Office operations in the absence of the Front Office Manager
- Oversee daily reception activities including check ins, check outs, billing inquiries, guest complaints, and ensure personalized service
- Handle crisis management, operational decisions, and incident resolution while maintaining accurate Duty Manager logbooks
- Support training, performance reviews, and motivation of team members; ensure adherence to LQE standards, data security, cashier controls, and up selling initiatives
- Foster a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development
- Enhance guest relations by creating memorable experiences, managing feedback effectively, and ensuring exceptional service delivery
Requirements
- Senior High School qualification required; Hospitality or Hotel Management degree preferred
- Minimum 2 years’ experience in a 5 star hotel, including at least 1 year as a Duty Manager
- Proficient in Microsoft Office, PSMS, Alice, Alliants, HotSoS, and Rex systems
- Middle East and hotel pre opening experience considered advantageous
- Strong leadership, communication, and interpersonal skills with ability to perform under pressure
- Excellent guest service orientation, attention to detail, and multitasking abilities
- Arabic language skills are required
Full Job Posting
About the Job
- Mandarin Oriental Downtown, Dubai is looking for a Duty Manager – Arabic Speaker to join our Front Office team.
- Based at the Mandarin Oriental Downtown, Dubai within the Front Office department, the Duty Manager is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.
- The Duty Manager is the custodian of guest opportunities and resolve them in a timely and professional yet satisfactory fashion. Duty Manager reports to the Assistant Front Office Manager.
Duties
- Represents the hotel professionally and ethically, ensuring smooth Front Office operations in the absence of the Front Office Manager and maintaining service quality, safety, and guest satisfaction.
- Oversees daily reception activities including check ins, check outs, billing inquiries, guest complaints, and ensures personalized service aligned with Mandarin Oriental standards.
- Handles crisis management, operational decisions, and incident resolution while maintaining accurate Duty Manager logbooks and communication with department heads.
- Supports training, performance reviews, and motivation of team members; ensures adherence to LQE standards, data security, cashier controls, and up selling initiatives.
- Fosters a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development.
- Enhances guest relations by creating memorable experiences, managing feedback effectively, and ensuring exceptional service delivery across all guest touchpoints.
Qualifications
- Senior High School qualification required; Hospitality or Hotel Management degree preferred.
- Minimum 2 years’ experience in a 5 star hotel, including at least 1 year as a Duty Manager.
- Proficient in Microsoft Office, PSMS, Alice, Alliants, HotSoS, and Rex systems.
- Middle East and hotel pre opening experience considered advantageous.
- Strong leadership, communication, and interpersonal skills with ability to perform under pressure.
- Excellent guest service orientation, attention to detail, and multitasking abilities; Arabic language skills are required.
Our commitment to you
- Learning & Development. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals.
- Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards.
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