DP World - Maritime Solutions: Crewing Officer

About The Role

Human Resources & Administration

• Maintain and update crew records and HR databases
• Ensure accuracy and confidentiality of employee data
• Review and update crewing procedures in line with laws and best practices
• Maintain job descriptions and crew documentation
• Support HR reports, documentation, and audits

Crew & Operations Management

• Manage tug crew scheduling, rostering, and leave.
• Maintain an up-to-date tracker of crew roster, certificates, via, trainings, etc.
• Handle ticketing and travel arrangements for crew
• Coordinate vessel entry/exit approvals with agents
• Ensure accommodation arrangements for crew
• Maintain competency matrix and crew records
• Manage and control victualing accounts for the assigned vessels
• In coordination with Operations and Technical department, schedule and arrange training for the crew.
• Check and verify the certificates of the crew prior joining.
• Monthly and regular reports to the BU head covering crew costs and rotation of crew

Recruitment & Onboarding

• Coordinate recruitment for spot tugs sea-based roles
• Support onboarding (documentation, orientation, profiles)
• Ensure accurate setup of new employee files
• Conduct exit interviews and manage offboarding

Payroll & Attendance

• Assist with payroll inputs (Spot tugs operations)
• Address employee payroll queries
• Monitor attendance, leave, and absence management

Employee Relations

• Respond to employee queries on HR policies and benefits
• Support grievance handling and disciplinary processes
• Promote employee engagement and workplace culture

Performance & Training

• Coordinate performance management processes as applicable
• Support training programs for tug crew as per client requirements
• Track improvement plans and follow-ups

Compliance & Hsseq

• Ensure compliance with labour laws and company policies
• Support audits with zero non-compliance findings
• Follow health, safety, security, and environmental standards

Selection Critaria

• **Qualification & Experience*** Diploma or Degree in Crewing Administration or related field
• Minimum 4 years of experience in Crewing of tugs / offshore vessels
• Experience of working with crewing for ADNOC/QE/Saudi Aramco would be an advantage
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Strong English communication skills

About The Business