DP Service Manager

Summary

Key Responsibilities

• Daily duties may include the following activities:
• Assist in planning and implementing maintenance schedules to improve equipment
• uptime and reliability.
• Manage shop floor efficiency for timely equipment delivery and quality repairs.
• Optimize worker productivity and ensure effective job distribution and follow-up.
• Deliver quality work to enhance customer satisfaction by minimizing repeat jobs.
• Train and coach team members to improve their skills and efficiency.
• Conduct pre- and post-repair inspections to verify issues and repair effectiveness.
• Perform pre-delivery inspections for hired equipment.
• Support the management of spare parts and service consumables forecasting.
• Coordinate with operations and service teams for effective resource allocation.
• Monitor breakdown responses for timely resolutions and minimal downtime.
• Assist in supervising the service team to maintain productivity and work quality.
• Foster strong customer relationships by addressing operational concerns.
• Collaborate with various teams to ensure smooth service delivery.
• Track equipment utilization and fleet performance using internal systems.
• Ensure compliance with company HSE policies and regulatory standards.
• Identify improvement areas and support best practice implementation.
• Assist in preparing operational reports and KPIs.

Qualifications

• + Bachelor’s degree or diploma in Engineering, Operations, or related field
• + 3–5 years of experience in heavy equipment rental, construction, or a similar industry
• + Experience in operations coordination, service planning, or site supervision
• + Strong understanding of equipment operations and maintenance processes
• + Proficiency in MS Excel and reporting tools
• + Good communication and team coordination skills

Requirements & Competencies

• + Ability to coordinate and support multiple teams in a fast-paced environment
• + Strong problem-solving and organizational skills
• + Ability to monitor and improve operational KPIs and efficiency
• + Basic ability to prepare reports and communicate with clients and internal teams
• + Knowledge of HSE standards and compliance requirements
• + Experience in GCC/KSA is an advantage

Key Performance Indicators (Kpis)

• + Equipment utilization rate
• + Breakdown response time
• + Downtime reduction
• + Service delivery efficiency
• + HSE compliance adherence