Door Man - Luxury Hotel KAFD
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Key skills for this role
About the Role
The role involves welcoming guests, assisting with transportation, maintaining order, and providing exceptional customer service in a luxury hotel environment.
Key Skills for This Role
Responsibilities
- Welcome guests warmly upon arrival and departure
- Open vehicle and hotel entrance doors for guests
- Assist guests with transportation arrangements including taxis and hotel vehicles
- Provide directions and information about hotel facilities and services
- Maintain order and organization at the hotel entrance area
- Monitor guest arrivals and departures and communicate with Front Office team
- Ensure the hotel entrance and surrounding areas remain clean and presentable
- Assist with traffic control in the hotel driveway when necessary
- Maintain awareness of security and safety procedures around the entrance area
- Handle guest inquiries politely and professionally
- Support bell and front office teams during busy operational periods
Requirements
- Professional appearance and grooming standards
- Ability to assist guests with special needs
- Strong communication and interpersonal skills
Full Job Posting
Job Scope
- The Doorman is responsible for welcoming guests at the hotel entrance, assisting with arrivals and departures, and ensuring a warm and professional first impression.
- The role focuses on providing exceptional hospitality while assisting guests with transportation, directions, and general assistance.
Main Duties and Responsibilities
- Welcome guests warmly upon arrival and departure from the hotel.
- Open vehicle and hotel entrance doors for guests.
- Assist guests entering and leaving the hotel premises.
- Coordinate with the bell team to assist with guest luggage when required.
- Assist guests with transportation arrangements including taxis and hotel vehicles.
- Provide directions and information about hotel facilities and services.
- Maintain order and organization at the hotel entrance area.
- Monitor guest arrivals and departures and communicate with the Front Office team.
- Ensure the hotel entrance and surrounding areas remain clean and presentable.
- Assist with traffic control in the hotel driveway when necessary.
- Maintain awareness of security and safety procedures around the entrance area.
- Handle guest inquiries politely and professionally.
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