Door Attendant - Raffles The Red Sea
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Key skills for this role
About the Role
Provide exceptional guest service by greeting arrivals, managing luggage, ensuring cleanliness, and maintaining safety while embodying luxury standards and emotional intelligence.
Key Skills for This Role
Full Job Posting
Key Roles & Responsibilities
- Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.
- Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.
- Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.
- Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.
- Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free.
- Uphold the brand s
Emotional Luxury
- philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.
- Act as a storyteller, sharing knowledge about the resort s nature-focused concept and the unique natural beauty of the Red Sea destination.
- Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.
- Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.
- Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.
Personal Attributes & Experience
- High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset.
- Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.
- Must possess a valid driving license and have experience with luxury vehicle handling.
- Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.
- Fluent in English; Arabic and other languages are considered a significant asset.
- Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required.
- A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service.
- Experience in a resort pre-opening environment is highly desirable.
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
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