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Door Attendant

Saadiyat Rotana Resort & Villas
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Guest servicesHospitalityConcierge operationsEnglishInterpersonal communicationCustomer service
Free

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Guest servicesHospitalityConcierge operations
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Job Description

The hotel is seeking a dynamic and self-motivated Front Office professional as a Door Attendant.

The role provides customer-focused service designed to make each guest visit memorable.

Guest Service Duties

  • Provide professional, friendly, warm, and engaging service.
  • Greet guests warmly upon arrival.
  • Open car doors for arriving and departing guests and escort guests to the lobby.
  • Forward guest complaints or problems to the manager on duty.

Vehicle and Shift Operations

  • Control guest car keys and deliver cars within 10 minutes upon guest request.
  • Ensure effective handover between duty shifts.
  • Maintain knowledge of hotel facilities and current happenings.

Standards and Relationships

  • Understand and follow hotel policies, procedures, service standards, and brand expectations.
  • Establish and maintain good public relations while meeting or exceeding guest expectations.

Education and Experience

  • Vocational training within hospitality is preferred.
  • Previous experience in a hotel concierge department is preferred.
  • Excellent written and verbal English communication skills are required.
  • Strong interpersonal abilities are required.

Knowledge and Competencies

  • Customer-focused, proactive, outgoing, charismatic, and approachable working style.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to work effectively with a multicultural team and guests.
  • Computer knowledge and additional language skills are advantageous.
  • Additional competencies include taking responsibility, recognizing differences, adaptability, and teamwork.

Employment and Workplace

  • The supplied employment metadata identifies the role as full time.
  • The hotel guest-service role is performed onsite at the resort.

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