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Dispatcher/CSR
Charger Logistics Inc.
Brampton, CAN
Full-time
Associate
Onsite
Discovered 1 weeks ago
Freight dispatchingCustomer serviceTransportation and logistics coordinationRate negotiationShipment tracking and expeditingShipping and customs documentation
Free
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Freight dispatchingCustomer serviceTransportation and logistics coordination
Key Skills for This Role
Freight dispatchingCustomer serviceTransportation and logistics coordinationRate negotiationShipment tracking and expeditingShipping and customs documentation
Full Job Posting
Company Overview
Charger Logistics is an asset-based carrier specializing in dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.
The company supports employee learning, growth, and development and is expanding its Brampton team.
Available Shifts
- Morning, afternoon, and night shifts are available.
Responsibilities
- Serve as the primary point of contact for customers and coordinate inbound and outbound freight against transportation targets.
- Build relationships with customers, brokers, and carriers and resolve service risks and issues.
- Analyze lane data, on-time performance, and costs to negotiate rates and support profitability.
- Resolve discrepancies involving pricing, service levels, delivery schedules, and documentation.
- Obtain shipment rates, negotiate with logistics providers, select 3PL partners, and track and expedite shipments.
- Troubleshoot shipping and customs documents, including PODs, BOLs, and carrier confirmations.
- Communicate service risks proactively and provide appropriate customer resolutions.
Requirements
- 3+ years of trucking industry and/or dispatch experience.
- Education in Supply Chain Management, Business, or another relevant area.
- Customer service experience in a similar work environment.
- Transportation industry and North American geography knowledge are considered assets.
- Positive attitude and good people skills.
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