Dispatch Service Crew
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Key skills for this role
About the Role
The Dispatch Service Crew ensures accurate order verification, logistics management, and workflow control in a high-volume environment, requiring strong leadership and communica.
Key Skills for This Role
Responsibilities
- Cross check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled.
- Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue.
- Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal.
- Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols.
Requirements
- Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals
- Works closely with the Ops + Dispatch Management, Logistics, and Quality to align on portioning accuracy, customer request or improvements in workflow
- Shift based work, based in high volume environments, with mandatory personal protective equipment during all dispatch operation times
Full Job Posting
About Calo
- Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy.
- We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role overview
- The Dispatch Service Crew acts as the operational bridge between the kitchen and delivery drivers, ensuring seamless order fulfillment.
- In our high volume QSR environment, you will be responsible for meticulous order verification and maintaining a rapid speed of service to ensure every Calo customer receives their meal accurately and on time.
Main Responsibilities
- Order Verification & Assembly: Cross check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled.
- Logistics & Delivery Management: Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue.
- Pace & Workflow Control: Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal.
- Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols.
Relationships and working expectations
- Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals.
- Works closely with the Ops + Dispatch Management, Logistics, and Quality to align on portioning accuracy, customer request or improvements in workflow.
- Shift based work, based in high volume environments, with mandatory personal protective equipment during all dispatch operation times.
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