Dispatch Service Crew
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Key skills for this role
About the Role
Calo Inc. is hiring a Dispatch Service Crew to act as the operational bridge between kitchen and delivery drivers in a high-volume QSR environment. Responsibilities include order verification, rider assignment, and monitoring speed of service.
Key Skills for This Role
Responsibilities
- Cross check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled
- Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue
- Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal
- Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols
- Provide support and training supervision to food packing personnel deployed for portioning and dispatching of meals
- Work closely with Ops + Dispatch Management, Logistics, and Quality to align on portioning accuracy, customer requests, or improvements in workflow
Requirements
- Proven experience as a team leader in service crew & food portioning in high volume, restaurant, and QSR kitchens (2 4 years minimum)
- Proficient with health and safety, HACCP standards (certification preferred)
- Working knowledge of food portioning & packing
- Use of computer and familiarity with Excel & Google Sheets
- Ability to work in a fast paced, high volume environment with dynamic thinking
- Proficient in communication in English and leading a team
- High Stress Tolerance: Ability to think clearly and work efficiently during peak rush hours
- Digital Literacy: Familiarity with Point of Sale (POS) networks and Kitchen Display Systems (KDS)
- Sharp Communication: Rapid and clear coordination with back of house kitchen teams and external riders
- Detail Oriented: High accuracy in spotting missing side items or incorrect modifications in a fast paced environment
Full Job Posting
Role Overview
- The Dispatch Service Crew acts as the operational bridge between the kitchen and delivery drivers, ensuring seamless order fulfillment.
- In our high volume QSR environment, you will be responsible for meticulous order verification and maintaining a rapid speed of service to ensure every Calo customer receives their meal accurately and on time.
Main Responsibilities
- Order Verification & Assembly: Cross check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled.
- Logistics & Delivery Management: Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue.
- Pace & Workflow Control: Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal.
- Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols.
Qualifications
- Proven experience as a team leader in service crew & food portioning in high volume, restaurant, and QSR kitchens (2 4 years minimum)
- Proficient with health and safety, Haccp standards ( certification preferred)
Knowledge and Competency
- Working knowledge food portioning & packing
- Use of computer and familiarity with excel & google sheets
- Ability to work in a fast paced, high volume environment with dynamic thinking
- Proficient in communication in English and leading a team
- High Stress Tolerance: Ability to think clearly and work efficiently during peak rush hours.
- Digital Literacy: Familiarity with Point of Sale (POS) networks and Kitchen Display Systems (KDS).
- Sharp Communication: Rapid and clear coordination with back of house kitchen teams and external riders.
- Detail Oriented: High accuracy in spotting missing side items or incorrect modifications in a fast paced environment.
Personality
- Passion for quality and continuous improvements
- Able to lead with empathy, building the best version of yourself and your peers
- Obsession with delivering a high level of customer satisfaction
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