Director of Rooms (Saudi National)
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Key skills for this role
About the Role
Lead the Rooms division at Faena Wadi Safar, curating guest experiences through Front Office, Housekeeping, Butler Services, and Residences. Oversee pre-opening and operational readiness for an ultra-luxury hotel in Saudi Arabia.
Key Skills for This Role
Responsibilities
- Craft an arrival to departure guest experience that is ceremonial yet natural
- Guide pre opening of Rooms division with clarity and intention
- Shape guestrooms, residences, and public spaces as places of comfort and character
- Translate standards into rituals and procedures into moments
- Recruit, inspire, and develop Rooms leaders and colleagues
- Balance artistry with accountability driving guest satisfaction and operational excellence
- Design and deliver a seamless, emotionally resonant Rooms experience
- Lead Rooms pre opening planning, recruitment, training, and operational simulations
- Establish SOPs, service sequences, and quality assurance standards
- Drive Rooms KPIs including guest satisfaction, cleanliness, and operational efficiency
Requirements
- Experience in luxury hotel rooms division management
- Pre opening experience in hospitality
- Strong leadership and team development skills
- Knowledge of Saudi culture and hospitality
Full Job Posting
The Role
- As Director of Rooms at Faena Wadi Safar, you will be the curator of the guest's lived experience shaping moments of arrival, rest, and return with intention, elegance, and emotional depth.
- You will lead the Rooms world: Front Office, Guest Experience, Butler Services, Housekeeping, and Residences ensuring that every encounter feels effortless, expressive, and deeply human.
- Rooted in Saudi culture and hospitality, you will bring Faena's vision to life through presence, ritual, and care.
What You Will Create
- A Poetic Guest Journey: Craft an arrival to departure experience that feels ceremonial yet natural where service anticipates rather than reacts.
- Pre Opening as a Creative Act: Guide the pre opening of the Rooms division with clarity and intention bringing systems, spaces, teams, and rituals into alignment.
- A Living House of Hospitality: Shape guestrooms, residences, and public spaces as places of comfort and character where Faena's bold design language meets warmth, privacy, and impeccable stewardship.
- Service as Ritual: Translate standards into rituals and procedures into moments ensuring Butler led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.
- Teams with Presence: Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish championing Saudi talent.
- Performance with Grace: Balance artistry with accountability driving guest satisfaction, operational excellence, and asset care while honoring the emotional cadence of ultra luxury hospitality.
- A Signature Guest Journey: Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.
- Pre Opening & Operational Readiness: Lead Rooms pre opening planning, recruitment, training, and operational simulations.
- Leadership & Culture: Recruit, inspire, and develop high performing Rooms leaders and teams.
- Performance & Quality Management: Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.
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