Director of Rooms
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Key skills for this role
About the Role
Raffles seeks a pre-opening Director of Rooms to lead the setup and ongoing direction of all Rooms Division operations in Riyadh. The role involves establishing brand standards, recruiting teams, designing guest journeys, and driving service excellence and financial performance.
Key Skills for This Role
Responsibilities
- Lead pre opening planning and set up of Rooms Division including Front Office, Housekeeping, Guest Relations, Concierge, and Raffles Butler
- Oversee financial performance including budgeting, forecasting, cost control, and revenue optimization
- Drive performance against Forbes Travel Guide, LQA, and internal brand standards
- Recruit, onboard, train, and mentor high performing teams aligned with brand standards
- Design and oversee end to end guest journey from pre arrival to post departure
- Analyze guest feedback and quality metrics to implement continuous improvements
- Ensure compliance with health, safety, sanitation, and regulatory standards
- Partner with Revenue Management, Sales, and Marketing for pre opening strategies
Requirements
- Proven pre opening and project management experience in luxury hospitality
- Experience leading Rooms Division operations (Front Office, Housekeeping, Guest Relations, Concierge, Butler)
- Strong financial acumen including budgeting, forecasting, cost control, and revenue optimization
- Deep expertise in luxury service standards and guest experience design
- Excellent leadership, communication, and interpersonal skills
Full Job Posting
Role Overview
- The Director of Rooms is a key pre opening leader responsible for the successful set up, launch and ongoing direction of all Rooms Division operations.
- This role will establish Raffles brand standards, recruit and develop high performing teams, and design exceptional guest journeys.
- Following opening, the Director of Rooms will drive service excellence, operational efficiency, and financial performance across the Rooms Division.
Leadership Presence & Brand Stewardship
- Sets the standard for luxury experiences through hands on leadership, emotional intelligence, and authentic guest connection.
- Serves as a visible, confident, and refined leader across the property cultivating strong engagement with guests, residents, and colleagues.
- Acts as a brand ambassador for Raffles Diriyah, representing the hotel vision with sophistication, creativity, and impeccable judgment.
- Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre opening and operating goals.
Operational Performance & Strategic Execution
- Lead the pre opening planning and set up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions.
- Oversees financial performance, including pre opening budgeting, forecasting, budgeting, cost control, and revenue optimization across all outlets.
- Drives performance against Forbes Travel Guide, LQA, and internal brand standards.
- Develops and executes action plans based on guest feedback, financial results, and audit outcomes.
- Work closely with Revenue Management, Sales, and Marketing to support pre opening pricing, positioning, and go to market strategies.
- Ensures effective labour management, productivity, and operational KPIs.
Culture, Talent & Engagement
- Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.
- Builds a high performance culture rooted in collaboration, creativity, and accountability across Rooms Department teams.
- Partners closely with People & Culture to drive engagement, retention, and development initiatives.
- Mentors and develops Rooms leaders, strengthening succession pipelines and long term capability.
Guest Experience, Safety & Brand Standards
- Takes ownership of the end to end Rooms guest experience, ensuring exceptional service, quality, and consistency across all venues.
- Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.
- Ensures compliance with health, safety, sanitation, and regulatory standards across Rooms operation.
- Oversee the end to end guest journey design, ensuring Raffle experience from pre arrival to post departure.
- Establish guest feedback, service recovery, and online reputation processes in readiness for opening.
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