Director of Residences
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Key skills for this role
About the Role
Rixos Hotels Gulf is seeking a Director of Residences to lead the complete homeowner journey at a luxury residential property in Dubai. The role involves overseeing property operations, building relationships with high-net-worth homeowners, and managing a cross-functional team.
Key Skills for This Role
Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management.
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures.
- Build and nurture lasting relationships with homeowners, serving as primary point of contact.
- Oversee property operations including maintenance, security, concierge, housekeeping, and amenity management.
- Collaborate with departmental managers to deliver integrated services.
- Manage financial performance and budget oversight for residential operations.
- Lead, develop, and inspire a high performing residential team.
- Coordinate with Homeowners Association management.
- Implement and monitor health, safety, and security protocols.
- Drive continuous improvement through homeowner feedback collection and analysis.
- Serve as ambassador for local community engagement.
- Coordinate special events, celebrations, and community activities.
Requirements
- Bachelor’s degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations
- Proven track record in luxury customer service delivery and relationship management
- Strong financial acumen with budget management and P&L responsibility experience
- Excellent communication skills with ability to engage with high net worth individuals
- Leadership experience in managing cross functional teams of 15+ team members
- Proficiency in property management systems and Microsoft Office Suite
Full Job Posting
Company Description
- Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept.
- Each Rixos property presents a unique experience inspired by local culture, global influences, and Turkish heritage.
Key Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases.
- Establish and maintain Rixos legendary service standards.
- Build and nurture lasting relationships with homeowners.
- Oversee property operations including maintenance, security, concierge, housekeeping, and amenity management.
- Collaborate with departmental managers to deliver integrated services.
- Manage financial performance and budget oversight for residential operations.
- Lead, develop, and inspire a high performing residential team.
- Coordinate with Homeowners Association management.
- Implement and monitor health, safety, and security protocols.
- Drive continuous improvement through homeowner feedback.
- Serve as ambassador for local community engagement.
- Coordinate special events, celebrations, and community activities.
Essential Requirements
- Bachelor’s degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience.
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations.
- Proven track record in luxury customer service delivery and relationship management.
- Strong financial acumen with budget management and P&L responsibility experience.
- Excellent communication skills with ability to engage with high net worth individuals.
- Leadership experience in managing cross functional teams of 15+ team members.
- Proficiency in property management systems and Microsoft Office Suite.
Desired Qualities
- Experience with luxury residential properties or private club management.
- Knowledge of the local market and comparative luxury service providers.
- Project management certification or demonstrated complex project delivery experience.
- Understanding of HOA governance and condominium association management.
- Multilingual capabilities reflecting region's diverse community.
- Previous experience with Fairmont, Accor, or comparable luxury hospitality brands.
- Demonstrated passion for creating exceptional lifestyle experiences.
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