Director of Recreation
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Key skills for this role
About the Role
Sheraton Hotels & Resorts in Doha is hiring a Director of Recreation to lead pool and beach operations, manage recreation teams, and ensure exceptional guest service. The role requires 3 years of experience in recreation/health club operations or a related field, with a high school diploma or degree.
Key Skills for This Role
Responsibilities
- Supervise and manage employees; manage all day to day operations of pool and beach areas
- Monitor quality, standards, and customer expectations on a daily basis
- Schedule events, programs, and activities; manage outside vendors including water sports and scuba
- Order and manage necessary supplies; ensure workers have supplies, equipment, tools, and uniforms
- Develop and manage the children's program
- Manage group activities including sand painting, bon fires, and team building events
- Serve as a role model to demonstrate appropriate behaviors; provide services above and beyond for customer satisfaction
- Oversee all Human Resources activities in the Recreation Department; oversee employee satisfaction and guest satisfaction results
Requirements
- High school diploma or GED; 3 years experience in recreation/health club operations or related professional area
- OR 2 year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in recreation/health club operations or related professional area
- Ability to supervise and manage employees
- Strong interpersonal and communication skills
- Knowledge of job relevant issues, products, systems, and processes
Full Job Posting
Job Summary
- Department leader for all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units.
- Provides and models service behavior to guests and employees; reinforces appropriate culture to provide service to guests.
- Responsible for employee satisfaction and conducting administrative activities to ensure employees are treated fairly.
- Works with direct reports to develop and implement departmental strategies and ensures implementation of brand service strategy and brand initiatives while meeting financial goals.
Candidate Profile Education and Experience
- High school diploma or GED; 3 years experience in recreation/health club operations or related professional area.
- OR 2 year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in recreation/health club operations or related professional area.
Core Work Activities Directing Recreation Operations
- Supervising and managing employees; managing all day to day operations.
- Monitoring quality, standards and meeting customer expectations on a daily basis.
- Demonstrating knowledge of job relevant issues, products, systems, and processes.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others.
- Scheduling events, programs, and activities, as well as the work of others.
- Providing personal assistance, medical attention, emotional support, or other personal care to others.
- Developing specific goals and plans to prioritize, organize, and accomplish work.
- Managing outside vendors including water sports and scuba.
- Ordering and managing necessary supplies; ensuring workers have supplies, equipment, tools, and uniforms.
- Developing and managing the children's program.
- Managing group activities including sand painting, bon fires, and team building events.
- Managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and operation of cabana units.
Ensuring Exceptional Customer Service
- Serving as a role model to demonstrate appropriate behaviors.
- Providing services that are above and beyond for customer satisfaction and retention.
- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
- Overseeing all Human Resources activities in the Recreation Department.
- Overseeing employee satisfaction and guest satisfaction results, and ensuring corrective action is taken when needed.
- Identifying developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Participating in the performance appraisal system process, giving feedback when needed.
- Coordinating all training activities for employees in department.
- Encouraging and building mutual trust, respect, and cooperation among team members.
- Communicating expectations and performance objectives to subordinates.
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