Director - Marketplace
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Key skills for this role
About the Role
GMG is hiring a Director for its Online Marketplace business to drive growth and commercial performance across multiple business units.
Key Skills for This Role
Responsibilities
- Develop and implement the Online Marketplace strategy in alignment with GMG's digital and omnichannel strategy
- Identify growth opportunities, market trends, and emerging technologies to drive continuous improvement
- Create and execute strategic plans with clear objectives, milestones, and KPIs
- Drive day to day marketplace trading operations across multiple marketplace businesses
- Own the commercial performance of the Online Marketplace business, including sales, revenue, margin, and profitability
- Monitor marketplace performance and implement initiatives to achieve revenue and profitability targets
- Analyze sales performance, customer behavior, and market trends to identify opportunities for growth
- Develop budgets, forecasts, and performance reporting to support business decisions
- Lead the successful launch and growth of new marketplace businesses across multiple GMG verticals
- Partner with Category, Merchandising, and Catalog teams to optimize assortment, pricing, and product availability
- Work closely with Technology and Transformation teams to optimize marketplace integrations and operational efficiency
- Ensure an exceptional customer experience across all marketplace touchpoints
Requirements
- At least 8+ years of experience in Marketplace, Ecommerce, Digital Commerce, or Online Trading leadership roles
- Bachelor's degree in Business, Marketing, Ecommerce, or related field (Master's preferred)
- Proven experience managing Online Marketplace or Ecommerce businesses with full commercial accountability
- Strong understanding of marketplace ecosystems, ecommerce operations, digital trading, and omnichannel retail
- Demonstrated ability to drive revenue growth, profitability, and operational excellence
- Strong commercial acumen with experience managing budgets, forecasting, and KPIs
- Excellent leadership and stakeholder management skills
- Strong analytical mindset with ability to interpret data and make informed commercial decisions
- Previous experience within retail, ecommerce, marketplace, or consumer focused industries is highly desirable
- Experience within Food, Grocery, Quick Commerce, or Southeast Asian marketplaces would be highly advantageous
- Arabic would be considered a plus
Full Job Posting
Who we are?
- GMG is a global well being company retailing, distributing and manufacturing a portfolio of leading international and home grown brands across sport, everyday goods, health and beauty, properties and logistics sectors.
- Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well being sector.
- Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.
Job Summary
- As the Director – Online Marketplace, you will be responsible for driving the growth and commercial performance of GMG's Online Marketplace business across multiple business units and categories.
- You will play a pivotal role in launching, scaling, and optimizing marketplace operations while driving revenue, profitability, and customer experience.
- You will lead a cross functional team and collaborate closely with Operations, Transformation, Catalog, Growth, BI & Analytics, IT, Finance, and Commercial teams to execute GMG's marketplace strategy.
Key Responsibilities Strategy and Planning
- Develop and implement the Online Marketplace strategy in alignment with GMG's digital and omnichannel strategy.
- Identify growth opportunities, market trends, and emerging technologies to drive continuous improvement.
- Create and execute strategic plans with clear objectives, milestones, and KPIs.
- Drive day to day marketplace trading operations across multiple marketplace businesses.
Key Responsibilities Commercial Performance
- Own the commercial performance of the Online Marketplace business, including sales, revenue, margin, and profitability.
- Monitor marketplace performance and implement initiatives to achieve revenue and profitability targets.
- Analyze sales performance, customer behavior, and market trends to identify opportunities for growth.
- Develop budgets, forecasts, and performance reporting to support business decisions.
Key Responsibilities Marketplace Operations
- Lead the successful launch and growth of new marketplace businesses across multiple GMG verticals.
- Partner with Category, Merchandising, and Catalog teams to optimize assortment, pricing, and product availability.
- Work closely with Technology and Transformation teams to optimize marketplace integrations and operational efficiency.
- Ensure an exceptional customer experience across all marketplace touchpoints.
Key Responsibilities Leadership & Cross Functional Collaboration
- Build, lead, and develop a high performing Marketplace team.
- Collaborate with Marketing teams to drive traffic, conversion, and retail media opportunities.
- Partner closely with BI & Analytics, Finance, IT, Operations, and Commercial teams to deliver business objectives.
- Foster a culture of accountability, innovation, and continuous improvement.
Requirement
- At least 8+ years of experience in Marketplace, Ecommerce, Digital Commerce, or Online Trading leadership roles.
- Bachelor's degree in Business, Marketing, Ecommerce, or a related field (Master's degree preferred).
- Proven experience managing Online Marketplace or Ecommerce businesses with full commercial accountability.
- Strong understanding of marketplace ecosystems, ecommerce operations, digital trading, and omnichannel retail.
- Demonstrated ability to drive revenue growth, profitability, and operational excellence.
- Strong commercial acumen with experience managing budgets, forecasting, and KPIs.
- Excellent leadership and stakeholder management skills.
- Strong analytical mindset with the ability to interpret data and make informed commercial decisions.
- Previous experience within retail, ecommerce, marketplace, or consumer focused industries is highly desirable.
Job Specific Skills
- Proven experience managing Online Marketplace businesses and driving commercial growth.
- Strong understanding of ecommerce platforms, marketplace operations, and digital commerce.
- Experience working with marketplace integrations, catalog management, pricing, and merchandising.
- Strong knowledge of supply chain and logistics operations.
- Commercial mindset with experience managing sales, margins, and profitability.
- Excellent stakeholder management and cross functional collaboration skills.
- Strong analytical skills with the ability to interpret data and identify growth opportunities.
- Experience building efficient processes and high performing teams.
- Experience within Food, Grocery, Quick Commerce, or Southeast Asian marketplaces would be highly advantageous.
- Arabic would be considered a plus.
Why Join GMG?
- At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well being.
- Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.
What we offer?
- An opportunity to become part of diverse teams with international exposure
- Comprehensive family medical insurance
- Family residency sponsorship and flight allowances
- Up to 30% discount in our premium retail sports brand stores
- Up to 20% discount in our pharmacy chain
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