Director Digital UI/UX
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Key skills for this role
About the Role
Kerzner International is seeking a Director Digital UI/UX to define and lead the digital experience strategy across global luxury brands. The role owns end-to-end experience design, design systems, user research, and cross-functional collaboration to deliver premium digital interactions.
Key Skills for This Role
Responsibilities
- Define and own Kerzner’s global digital experience strategy across web, mobile, booking, and supporting platforms
- Translate brand, guest, and business objectives into clear experience principles and design direction
- Ensure consistency of experience across brands while allowing for brand specific expression where required
- Act as the senior design authority for all guest facing digital experience
- Lead the design of end to end guest journeys across discovery, inspiration, booking, and post booking touchpoints
- Drive continuous experience optimisation to improve usability, engagement, and conversion
- Establish, evolve, and govern Kerzner’s digital design systems, component libraries, and experience standards
- Define UX/UI best practices, accessibility standards, and quality benchmarks
- Own user research practices, including qualitative and quantitative research, usability testing, and journey validation
- Partner closely with Digital Products, Technology, Marketing, Brand, and Content teams
Requirements
- Bachelor’s or Master’s degree in Design, Human Computer Interaction, Digital Media, or related field, or equivalent professional experience
- 10+ years’ experience in UX/UI, digital experience design, or customer experience roles
- 5+ years’ experience leading design teams in complex, global digital environments
- Deep expertise in UX/UI design, interaction design, and experience strategy
- Strong experience designing for complex ecosystems including content, commerce, and booking journeys
- Proven track record of improving conversion and engagement through experience led design
- Strong understanding of accessibility, usability standards, and inclusive design
Full Job Posting
Job Summary
- The Director Digital UI/UX is accountable for defining and leading Kerzner International’s digital experience strategy and design execution across the global brand portfolio, including Atlantis, One&Only, SIRO, and Rare Finds.
- The role owns the end to end experience, vision, design quality, and user‑centred execution across all digital products and channels, ensuring guest journeys are intuitive, premium, accessible, and conversion effective.
- Acting as the design authority for digital experience, the Director Digital UI/UX establishes experience principles, design systems, and optimisation practices that consistently translate brand intent into high quality digital interactions.
Key Responsibilities
- Define and own Kerzner’s global digital experience strategy across web, mobile, booking, and supporting platforms.
- Translate brand, guest, and business objectives into clear experience principles and design direction.
- Ensure consistency of experience across brands while allowing for brand specific expression where required.
- Act as the senior design authority for all guest facing digital experience.
- Lead the design of end to end guest journeys across discovery, inspiration, booking, and post booking touchpoints.
- Drive continuous experience optimisation to improve usability, engagement, and conversion.
- Establish, evolve, and govern Kerzner’s digital design systems, component libraries, and experience standards.
- Define UX/UI best practices, accessibility standards, and quality benchmarks.
- Own user research practices, including qualitative and quantitative research, usability testing, and journey validation.
- Partner closely with Digital Products, Technology, Marketing, Brand, and Content teams.
Skills, Experience & Educational Requirements
- Bachelor’s or Master’s degree in Design, Human Computer Interaction, Digital Media, or a related field, or equivalent professional experience.
- 10+ years’ experience in UX/UI, digital experience design, or customer experience roles.
- 5+ years’ experience leading design teams in complex, global digital environments.
- Experience in hospitality, luxury, travel, or consumer facing digital platforms preferred.
- Deep expertise in UX/UI design, interaction design, and experience strategy.
- Strong experience designing for complex ecosystems including content, commerce, and booking journeys.
- Proven track record of improving conversion and engagement through experience led design.
- Strong understanding of accessibility, usability standards, and inclusive design.
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