Director, Account Management
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Absorb Software is seeking a Director of Account Management to lead a high-performing team driving retention and expansion for US/Canada clients. You will shape account strategies, mentor account managers, and collaborate cross-functionally to ensure measurable impact.
Key Skills for This Role
Responsibilities
- Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
- Own and drive client renewals, retention, and net retention targets
- Develop and execute strategic account plans, collaborating with cross functional teams to align Absorb solutions with client objectives
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
- Lead regular Executive Business Reviews and strategic check ins
- Champion customer feedback, synthesizing insights to inform product development and innovation
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
- Drive feature adoption, enablement, and ongoing education for clients
- Represent Absorb at industry events and client engagements
Requirements
- 6+ years of leadership in mid market/enterprise SaaS account management
- Proven experience managing complex accounts in North America
- Exceptional communication, relationship building, and consultative skills
- Demonstrated success in driving renewals, upsell, and cross sell opportunities
- Strong leadership and mentoring abilities
- Passionate about customer success and continual learning
Full Job Posting
Role Overview
- As the Director of Account Management for US/Canada, you’ll lead a high performing team dedicated to driving retention, expansion, and long term value for our clients.
- You’ll shape and execute account strategies, mentor and develop top tier account managers, and collaborate cross functionally to ensure Absorb’s solutions deliver measurable impact.
What you’ll do
- Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
- Own and drive client renewals, retention, and net retention targets
- Develop and execute strategic account plans, collaborating with cross functional teams to align Absorb solutions with client objectives
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
- Lead regular Executive Business Reviews and strategic check ins
- Champion customer feedback, synthesizing insights to inform product development and innovation
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
- Drive feature adoption, enablement, and ongoing education for clients
- Represent Absorb at industry events and client engagements
What you’ll bring
- 6+ years of leadership in mid market/enterprise SaaS account management
- Proven experience managing complex accounts in North America
- Exceptional communication, relationship building, and consultative skills
- Demonstrated success in driving renewals, upsell, and cross sell opportunities
- High intellectual curiosity, and thrive in a fast paced, remote first environment
- Strong leadership and mentoring abilities
- Passionate about customer success and continual learning
What we offer
- Fully remote first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, bonus plans, generous time off, medical and dental benefits
- New Hire Equipment Allowance and monthly Flex Allowance
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ABSORB
Account Manager, Emerging Growth
Calgary, CAN
Absorb Software seeks an Account Manager for Emerging Growth to own a book of business, drive customer adoption, and uncover upsell and cross-sale opportunities. The role focuses on net dollar retention, contract renewal
Product Marketing Manager
Calgary, CAN
Absorb Software seeks a Product Marketing Manager to own positioning, messaging, and go-to-market inputs for a portfolio of product bets. You will partner with a dedicated GTM Lead, blending strategic thinking, customer
Senior Manager, Account Management
Calgary, CAN
Absorb Software is hiring a Senior Manager, Account Management to lead a team focused on renewals, upselling, and expansion within existing client accounts. The role requires 5+ years of experience leading enterprise sal
Senior Manager, Account Management
Calgary, CAN
Absorb Software is looking for a Senior Manager, Account Management to lead a team of account managers, drive renewals and upsells, and build trusted customer relationships. The role requires 5+ years of experience leadi
Zuora System Specialist
Calgary, CAN
Absorb Software is looking for a Billing Systems Specialist to own and optimize Zuora Billing and the Salesforce-Zuora integration. The role sits at the intersection of Finance, Sales, and Systems, focusing on quote-to-c
Account Manager, Emerging Growth
Calgary, CAN
Product Marketing Manager
Calgary, CAN
Senior Manager, Account Management
Calgary, CAN
Senior Manager, Account Management
Calgary, CAN
Zuora System Specialist
Calgary, CAN