Digital & Tech (D&T) Specialist
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Key skills for this role
About the Role
Haleon is hiring a Digital & Tech Specialist in Jeddah to provide hands-on, in-person technology support for site-based digital workplace and commercial technology services. The role acts as the primary point of contact for OU Tech Partners, supports incident management, and ensures cyber security compliance.
Key Skills for This Role
Responsibilities
- Act as primary market point of contact for Operating Unit Tech Partners, ensuring alignment between site operations and Digital & Tech initiatives
- Provide hands on, in person technology support for digital workplace and commercial technology services
- Support incident management and problem resolution, acting as escalation point for site issues
- Maintain local asset inventory and support full asset lifecycle
- Support cyber security compliance and act as on site contact for security queries and minor incidents
- Provide training sessions on D&T capabilities and promote self service and secure practices
- Support conference rooms and shared spaces including AV and hybrid meeting technology
Requirements
- Bachelor's degree in computer science, Information Systems, Business Informatics or a related field
- 2–4 years of experience in IT support, digital workplace, or site based technology roles
- Solid hands on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies
- Exposure to IT service management practices and tools (e.g. ServiceNow), including incident and request handling
- Foundational understanding of cyber security principles and secure working practices
- Basic understanding of business operations with ability to engage with non technical stakeholders
- Demonstrated ability to work across central teams, vendors and business stakeholders
- Jeddah based candidates preferred
Full Job Posting
Role Description
- The Digital & Tech (D&T) Specialist is accountable for delivery and support of site based digital workplace and commercial technology services across Operating Units.
- Provides hands on, in person technology support, ensuring employees can work effectively with digital tools.
- Acts as primary market point of contact for OU Tech Partners, bridging on the ground operations with central D&T teams.
Key Responsibilities
- Business Engagement, Commercial Enablement & Tech Partner Support: Act as SPOC for OU Tech Partners; support capturing business needs; support adoption of commercial platforms (DMS, SFA); contribute to pilots and local digital initiatives; provide structured reporting.
- Operational Excellence and Service Accountability: Own day to day technology service delivery; support routine checks; maintain asset inventory; support planned changes and roll outs.
- Incident Management and Problem Resolution: Oversee SLAs and incident resolution; act as escalation point; represent site on incident calls; identify recurring issues and work on permanent fixes.
- Stakeholder and Partner Engagement: Build relationships with local Commercial leadership and end users; collaborate with Service Management and MEA D&T Heads; build partnerships with D&T functions and third party providers.
- Training, Awareness and User Empowerment: Provide short, practical training sessions; encourage self service and compliance.
- Site Based Support and Digital Workplace Enablement: Provide in person support for digital workplace; support conference rooms and AV; support onboarding/offboarding.
- Cyber Security Compliance and Support: Act as on site contact for cyber security; ensure endpoint security; support user access management; detect and escalate security incidents; promote secure working practices.
Basic Qualifications
- Bachelor's degree in computer science, Information Systems, Business Informatics or related field.
- 2–4 years of experience in IT support, digital workplace, or site based technology roles.
- Solid hands on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
- Exposure to IT service management practices and tools (e.g. ServiceNow).
- Foundational understanding of cyber security principles.
- Basic understanding of business operations with ability to engage with non technical stakeholders.
- Demonstrated ability to work across central teams, vendors and business stakeholders.
Preferred Qualifications
- Experience supporting commercial technology platforms such as DMS, SFA, CRM.
- Exposure to Tech Partnering or demand capture activities.
- Experience in data collection, reporting or service performance tracking.
- Experience working with third party service providers.
- Experience supporting AV, meeting room technologies, and hybrid working environments.
- Relevant certifications such as ITIL, Microsoft, Networking or Security.
- Experience working in commercial, FMCG, or regulated environments.
- Jeddah based candidates preferred.
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