Digital & Tech (D&T) Specialist
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Key skills for this role
About the Role
Haleon seeks a Digital & Tech Specialist in Jeddah to deliver and support site-based digital workplace and commercial technology services. The role provides hands-on, in-person technology support, acts as the primary market point of contact for Tech Partners, and supports cyber security compliance.
Key Skills for This Role
Responsibilities
- Act as the primary market point of contact (SPOC) for Operating Unit Tech Partners
- Provide in person, hands on support for digital workplace requirements of the site
- Support effective usage, stability and adoption of commercial technology platforms (e.g. DMS, SFA)
- Maintain local asset inventory and support full asset lifecycle
- Act as on site contact for cyber security related queries and minor incidents
- Provide short, practical training sessions on D&T capabilities, policies and initiatives
Requirements
- Bachelor's degree in computer science, Information Systems, Business Informatics or a related field
- 2–4 years of experience in IT support, digital workplace, or site based technology roles
- Solid hands on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies
- Exposure to IT service management practices and tools (e.g. ServiceNow)
- Foundational understanding of cyber security principles and secure working practices
- Basic understanding of business operations with ability to engage with non technical stakeholders
Full Job Posting
Role Description
- The Digital & Tech (D&T) Specialist is accountable for the delivery and support of site based digital workplace and commercial technology services across Operating Units.
- The role provides primarily hands on, in person technology support, ensuring employees can work effectively with digital tools, day to day technical issues are resolved, and cyber security practices are correctly applied on site.
Key Responsibilities
- Act as the primary market point of contact (SPOC) for Operating Unit Tech Partners
- Support OU Tech Partners in capturing and articulating site level business needs
- Support effective usage, stability and adoption of commercial technology platforms (e.g. DMS, SFA)
- Contribute to execution of pilots, innovations and local digital initiatives
- Maintain visibility of site level service performance and provide structured reporting
- Act as accountable owner for day to day technology service delivery at site
- Support routine checks on critical site technology and equipment
- Maintain local asset inventory in line with Haleon policy
- Support planned changes or roll outs (upgrades, migrations, new tools)
- Have overall management oversight of service level agreements and incident resolution for the site
- Act as point of escalation for incident and problem resolution
- Provide site level input into post incident reviews and service improvement discussions
Basic Qualifications
- Bachelor's degree in computer science, Information Systems, Business Informatics or a related field
- 2–4 years of experience in IT support, digital workplace, or site based technology roles
- Solid hands on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies
- Exposure to IT service management practices and tools (e.g. ServiceNow), including incident and request handling
- Foundational understanding of cyber security principles and secure working practices
- Basic understanding of business operations with the ability to engage with non technical stakeholders
- Demonstrated ability to work across central teams, vendors and business stakeholders
Preferred Qualifications
- Experience supporting or working with commercial technology platforms such as DMS, SFA, CRM or other field execution tools
- Exposure to Tech Partnering, Business Partnering or demand capture activities
- Experience in data collection, reporting or service performance tracking
- Experience working with or managing third party service providers
- Experience supporting AV, meeting room technologies, and hybrid working environments
- Relevant certifications such as ITIL, Microsoft, Networking or Security certifications
- Experience working in commercial, FMCG, or regulated environments
- Jeddah based candidates preferred
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