Desktop Support Specialist
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Key skills for this role
About the Role
We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations. As a Desktop Support Specialist, y.
Key Skills for This Role
Responsibilities
- Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
- Troubleshoot and resolve hardware, software, and network issues.
- Collaborate with internal teams and vendors to ensure seamless IT operations.
- Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
- Contribute to process automation and continuous improvement initiatives.
Requirements
- Experience in desktop support and troubleshooting hardware, software, and network issues
- Knowledge of Windows 10, Mac OS, iOS, Android, and Microsoft Surface
- Ability to manage and resolve tickets while adhering to SLAs
- Strong collaboration and communication skills
Full Job Posting
Job Overview
- We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.
Responsibilities
- Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
- Troubleshoot and resolve hardware, software, and network issues.
- Collaborate with internal teams and vendors to ensure seamless IT operations.
- Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
- Contribute to process automation and continuous improvement initiatives.
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