Desktop Support Specialist (6-Month Contract)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
GSSTech Group is looking for a Desktop Support Specialist for a 6-month contract with a leading banking institution in Dubai. The role requires 4+ years of IT operations experience, including 3+ years in banking, to provide technical support and troubleshoot hardware, software, and network issues.
Key Skills for This Role
Responsibilities
- Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more
- Troubleshoot and resolve hardware, software, and network issues
- Collaborate with internal teams and vendors to ensure seamless IT operations
- Manage and resolve tickets while adhering to SLAs and maintaining proper documentation
- Contribute to process automation and continuous improvement initiatives
Requirements
- Bachelor's degree in IT or equivalent work experience
- 4+ years of IT operations experience in large scale environments (4000+ users)
- At least 3 years of experience supporting IT operations within the banking sector
- Expertise in end user technologies, including troubleshooting complex hardware/software issues
- Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices
- Knowledge of IT service tools and processes to drive operational excellence
- Strong analytical thinking, problem solving, and customer oriented mindset
- Ability to work under pressure and manage complex tasks effectively
Full Job Posting
Position
- We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.
Experience
- 4+ years in IT Operations (3+ years in banking preferred)
- Immediate joiners preferred
As a Desktop Support Specialist, you will
- Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
- Troubleshoot and resolve hardware, software, and network issues.
- Collaborate with internal teams and vendors to ensure seamless IT operations.
- Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
- Contribute to process automation and continuous improvement initiatives.
Required Qualifications Education
- Bachelor's degree in IT or equivalent work experience is essential.
Required Qualifications Experience
- 4+ years of IT operations experience in large scale environments (4000+ users).
- At least 3 years of experience supporting IT operations within the banking sector.
Required Qualifications Technical Skills
- Expertise in end user technologies, including troubleshooting complex hardware/software issues.
- Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices.
- Knowledge of IT service tools and processes to drive operational excellence.
Required Qualifications Behavioral Competencies
- Strong analytical thinking, problem solving, and customer oriented mindset.
- Ability to work under pressure and manage complex tasks effectively.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at GSSTech Group
Sr. Oracle EBS Techno-Functional Consultant (Finance & HR)
Dubai, UAE
GSSTech Group is seeking a Senior Oracle EBS Techno-Functional Consultant with 70% technical and 30% functional expertise in Oracle ERP Finance and HR modules. The role involves designing, customizing, and supporting Ora
Application Support Specialist - Open Finance & APIs
Dubai, UAE
GSSTech Group is seeking an Application Support Specialist with hands-on experience in Open Finance/Open Banking APIs to support business-critical applications in Dubai. The role involves monitoring API integrations, tro
Senior Data Engineer - Python & Microservices
Dubai, UAE
GSSTech Group is seeking a Senior Python Data Engineer with expertise in microservices architecture, data engineering, and backend API development in Dubai. The role involves building scalable Python-based applications,
Senior IT Project Manager - Banking & Agile Delivery
Dubai, UAE
GSSTech Group seeks an experienced Senior IT Project Manager to lead complex technology and business transformation initiatives in a large enterprise environment. The role requires strong expertise in project planning, e
Senior Project Analyst - (Banking)
, UAE
GSSTech Group is seeking a Senior Project Analyst / PMO Analyst to support technology and business transformation initiatives. The role involves project management, PMO governance, reporting, stakeholder coordination, an
Finacle Application Support Lead - Core Banking
Dubai, UAE
GSSTech Group is looking for an experienced Finacle Application Support Lead to manage production support for Finacle Core Banking platforms. The role involves incident management, root cause analysis, stakeholder coordi
Junior Project Manager - IT Delivery (Banking)
Dubai, UAE
GSSTech Group seeks a motivated Associate Project Manager to support IT and digital transformation projects in a banking environment. The role involves coordinating cross-functional teams, tracking delivery milestones, a
Application Support Specialist - Open Finance & APIs
Dubai, UAE
GSSTech Group seeks an Application Support Specialist with Open Finance/Open Banking API experience for an onsite role in Dubai. The role involves Level 2 support, monitoring API integrations, troubleshooting production
Sr. Oracle EBS Techno-Functional Consultant (Finance & HR)
Dubai, UAE
Application Support Specialist - Open Finance & APIs
Dubai, UAE
Senior Data Engineer - Python & Microservices
Dubai, UAE
Senior IT Project Manager - Banking & Agile Delivery
Dubai, UAE
Senior Project Analyst - (Banking)
, UAE
Finacle Application Support Lead - Core Banking
Dubai, UAE
Junior Project Manager - IT Delivery (Banking)
Dubai, UAE
Application Support Specialist - Open Finance & APIs
Dubai, UAE