Deputy Store Manager, Sports
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Key skills for this role
About the Role
GMG is hiring a Deputy Store Manager for its sports retail store in Dubai. The role involves driving sales, managing store operations, leading a team, and ensuring excellent customer service.
Key Skills for This Role
Responsibilities
- Communicate store targets to the team and drive sales to achieve financial objectives
- Maintain proper loss prevention standards and ensure compliance with cash handling, fraud and theft of products
- Oversee and monitor all point of sales activities including sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates
- Oversee cash transaction entry and management (petty cash, POS cash elements, change floats)
- Regularly audit own store administration and resolve issues; assist in carrying out annual stock counts and spot checks
- Monitor and handle customer complaints and take corrective action in line with policy
- Track and evaluate brand sales performance, research market trends and competitor trading activities
- Monitor and analyze sales reports and provide insights to maximize stock potential
- Maintain window and in store displays to a high standard in line with merchandising guidelines
- Oversee and monitor inventory management in the store (stock availability, order management, back store management, stock movement)
- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management)
- Maintain staffing levels consistent with operational needs; prepare schedules and ensure adequate shift coverage
Requirements
- Bachelor’s degree in any discipline
- Minimum of 3 4 years of relevant experience with at least 3 years in a similar supervisory role in retail operations
- Industry expertise and product/category knowledge
- Customer orientation
- Proficiency in MS Office and tools
Full Job Posting
About the role
- The role holder will be reporting into the store manager and will be responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms.
Core responsibilities
- Communicates store targets to the team and drives sales to achieve financial objectives
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
- Oversees and monitors all point of sales activities in the store which includes sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback etc.
- Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
- Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
- Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
- Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
- Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
- Maintains window and in store displays to a high standard in line with merchandising guidelines
- Oversees and monitors the inventory management in the store (stock availability, order management, back store management, stock movement within store)
- Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
- Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
People Management
- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
- Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
- Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
Qualifications / Skills
- Bachelor’s degree in any discipline
- A minimum of 3 4 years of relevant experience with at least 3 years in a similar supervisory role in retail operations
- Industry expertise
- Product/Category knowledge
- Customer Orientation
- MS Office and Tools
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