Delivery Supervisor
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Key skills for this role
About the Role
GMG seeks a Delivery Supervisor to manage last-mile delivery operations, ensuring timely distribution from Distribution Centers to customers and outlets. Requires 3-5 years of logistics experience, team supervision, and a valid UAE driving license.
Key Skills for This Role
Responsibilities
- Supervise daily last mile delivery operations, ensuring on time and accurate deliveries
- Manage drivers and delivery helpers, including scheduling, performance monitoring, attendance, and compliance
- Plan and allocate delivery routes, vehicles, and resources to maximize efficiency
- Oversee fleet utilization, vehicle maintenance, documentation, and operational readiness
- Investigate and manage delivery incidents, vehicle breakdowns, accidents, and driver reported issues
- Ensure compliance with UAE transportation regulations, food safety requirements, and temperature controlled delivery standards
- Utilize Logistics Management Systems (LMS/TMS) to monitor deliveries and track performance
- Coordinate with Warehouse, Sales, Customer Service, and Accounts teams
- Monitor delivery KPIs and prepare operational reports
Requirements
- Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field preferred
- Minimum 3–5 years of experience in logistics, transportation, or distribution operations, including team supervision
- Experience in FMCG, food distribution, retail, or pharmaceutical logistics preferred
- Valid UAE Driving License is mandatory
- Flexible to support operational requirements beyond regular working hours
Full Job Posting
Role Summary
- Responsible for managing last mile delivery operations for the assigned Business Unit
- Ensuring timely and efficient distribution of products from Distribution Centers to customers, GMG outlets, and other business accounts
- Oversees delivery teams, fleet operations, route planning, regulatory compliance, and stakeholder coordination
Key Responsibilities
- Supervise daily last mile delivery operations, ensuring on time and accurate deliveries
- Manage drivers and delivery helpers, including scheduling, performance monitoring, attendance, and compliance
- Plan and allocate delivery routes, vehicles, and resources to maximize operational efficiency
- Oversee fleet utilization, vehicle maintenance, documentation, and operational readiness
- Investigate and manage delivery incidents, vehicle breakdowns, accidents, and driver reported issues
- Ensure compliance with UAE transportation regulations, food safety requirements, temperature controlled delivery standards
- Utilize Logistics Management Systems (LMS/TMS) to monitor deliveries, track performance, and improve efficiency
- Coordinate closely with Warehouse, Sales, Customer Service, and Accounts teams
- Monitor delivery KPIs and prepare operational reports to support continuous improvement
Functional & Technical Competencies
- Strong knowledge of last mile delivery, fleet management, and route optimization
- Good understanding of UAE geography, transportation regulations, and distribution operations
- Knowledge of food safety, cold chain requirements, and permit regulations for food and pharmaceutical products
- Proficiency in logistics management software and Microsoft Office applications
- Strong communication, leadership, problem solving, and stakeholder management skills
Qualifications & Experience
- Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or a related field preferred
- Minimum 3–5 years of experience in logistics, transportation, or distribution operations, including team supervision
- Experience in FMCG, food distribution, retail, or pharmaceutical logistics preferred
- Valid UAE Driving License is mandatory
- Flexible to support operational requirements beyond regular working hours when required
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