Data Platform Operations Manager
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Key skills for this role
Key Skills for This Role
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About Capgemini Invent
Capgemini Invent combines strategic, creative, scientific, and technology capabilities to help clients address current and future transformation challenges.
Capgemini is a global business and technology transformation partner supporting digital and sustainable transformation across more than 50 countries.
Your Role
- Manage day-to-day operations and support for the data platform.
- Lead incident triage, escalation, resolution tracking, and closure.
- Coordinate technical teams to resolve complex platform and distributed-system issues.
- Provide stakeholder updates, status reporting, and management communication.
- Report on incidents, SLAs, risks, open issues, and service performance.
- Maintain SOPs, runbooks, support documentation, and escalation processes.
- Improve operational processes and service reliability.
- Ensure ownership and follow-through until issues are closed.
Required Experience and Skills
- 8–15 years of experience in operations, support, or similar roles.
- Strong experience in incident management, escalation handling, and stakeholder communication.
- Good understanding of ITSM or ITIL practices, SLA management, and root cause analysis.
- Excellent verbal and written communication skills.
- Ability to engage with technical and non-technical stakeholders.
- Structured, methodical, and ownership-driven approach to problem-solving.
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