Data Network L1 Engineer (MPLS / SD-WAN)
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Monitor network health 24x7 using NMS/EMS tools to identify Internet, MPLS, VPN, and SD-WAN alerts.
Responsibilities
- Classify alarms by severity and service impact, logging detailed incidents in the ticketing system.
Responsibilities
- Perform first-level diagnostics including ping, traceroute, interface status, and bandwidth utilization checks.
Responsibilities
- Determine the root cause category of issues, distinguishing between ISP, access, or hardware faults.
Responsibilities
- Escalate complex incidents to L2 support, OEMs, ISPs, or field teams per the escalation matrix.
Responsibilities
- Provide regular updates to stakeholders and participate in support bridge calls during network outages.
Requirements
- Strong foundational knowledge of TCP/IP, routing, switching, MPLS, and SD-WAN.
Requirements
- Proficiency with network monitoring tools, ticketing systems, and CLI diagnostics.
Requirements
- Ability to work in a 24x7 shift environment to support continuous network operations.
Requirements
- Excellent communication skills for documenting shift handovers and coordinating with external vendors.
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