Data Center Engineer/Technician, Data Center Operations (DCO), AWS
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Amazon Web Services (AWS) is seeking Data Center Technicians to join their Infrastructure Operations team in Abu Dhabi. You will troubleshoot and resolve hardware, fiber, and networking issues, perform physical repairs, and support data center operations.
Key Skills for This Role
Responsibilities
- Diagnose hardware and network problems followed by physical repairs
- Troubleshoot events within internal Service Level Agreements (SLAs)
- Perform root cause analysis of equipment failures
- Manual handling and lifting of equipment up to 18 kg
- Perform break and fix repairs, host level decommissions, server rack decommissions, media removal, media destruction, and first responder duties
- Support shift based schedules including nights, weekends, and on call rotations
Requirements
- Experience with computer hardware troubleshooting and repair
- Experience in computer networking
- High school or equivalent diploma
- Speak, write and speak fluently in English
- Bachelor's degree in IT, computer science or equivalent (preferred)
- Experience in a data center or other critical environment (preferred)
- Basic knowledge of Linux and experience with network protocols (preferred)
Full Job Posting
Description
- AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
- We are looking for Data Center Technicians to join our expanding Infrastructure Operations team.
- Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including hardware, fiber, networking, and related problems.
- You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions.
Key Job Responsibilities Safety
- Follow and maintain the highest safety standards and diligently encourage a world class safety culture.
- Own the safety initiatives and projects to foster a strong safety culture.
- Adhere to all DC safety protocols during red zone (RZ) and floor operations.
- Support safety inspections and maintain site compliance standards.
Data Center Operations (DCO)
- Diagnose hardware and network problems followed by physical repairs.
- Troubleshoot events within internal Service Level Agreements (SLAs).
- Perform root cause analysis of equipment failures.
- Manual handling and lifting of equipment up to 18 kg may be required.
- Ability to work at heights as required by operational tasks.
- Perform a variety of DCO procedures including break and fix repairs, host level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.
- Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.
Scope & Decision Making
- Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure.
- Work is reviewed daily by supervision.
Communication & Collaboration
- Communicate clearly via tickets, SIMs, task tracking entries, and write ups.
- Participate effectively in team meetings and present work to leaders.
Impact & Process Improvement
- Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance.
- Take action to improve operational excellence within DCO workflows.
Shift & On Call
- Must be able to support shift based schedules including nights, weekends, and on call rotations as required by operational needs.
Basic Qualifications
- Experience with computer hardware troubleshooting and repair
- Experience in computer networking
- High school or equivalent diploma
- Speak, write and speak fluently in English
Preferred Qualifications
- Bachelor's degree in IT, computer science or equivalent
- Experience in a data center or other critical environment
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Basic knowledge of Linux and experience with network protocols
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Amazon Web Services (AWS)
Senior Startup Investor Manager , Startup Investor Management - EMEA
Riyadh, KSA
Amazon Web Services (AWS) seeks a Senior Startup Investor Manager to work with venture capital firms and angel investors in Saudi Arabia, accelerating portfolio company success on AWS. The role combines technical underst
Senior Data Center Engineer/Technician, Data Center Operations (DCO), AWS
Abu Dhabi, UAE
AWS is seeking an experienced Senior Data Center Engineer/Technician to join the Infrastructure Operations team in Abu Dhabi. You will serve as a technical lead, resolving complex hardware, network, and infrastructure is
ISV Senior Account Manager, ISV Canada
Calgary, CAN
AWS seeks an ISV Account Manager to drive revenue and adoption of AWS cloud services in enterprise accounts. The role requires a blend of sales and technical background to engage C-level executives and developers. Ideal
Customer Solutions Manager - AI-Migrations and Modernizations, Canada Public Sector Federal
Ottawa, CAN
AWS seeks a Customer Solutions Manager to guide Canadian Federal Public Sector organizations through cloud adoption and AI transformation. You will serve as a trusted advisor, driving multi-year cloud migration, moderniz
Senior Customer Success Manager | Gestionnaire senior de la réussite client, Independent Software Vendor (ISV) | Éditeur de logiciels indépendant (ISV)
Montreal, CAN
AWS Canada seeks a Senior Customer Success Manager to own the success of strategic ISV customers navigating cloud, SaaS, and AI transformations. You will drive customer outcomes, orchestrate AWS teams, and lead strategic
Senior Account Manager, National Security and Defence, Canada
Ottawa, CAN
Amazon Web Services is seeking a Senior Account Manager to own and grow strategic customer relationships within Canada's National Security and Defence sector. The role involves defining long-term account strategy, naviga
Senior Customer Success Manager | Gestionnaire senior de la réussite client, Independent Software Vendor (ISV) | Éditeur de logiciels indépendant (ISV)
Vancouver, CAN
AWS Canada is looking for a Senior Customer Success Manager to join the ISV team, owning the success of strategic Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. You will drive customer o
Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Vancouver, CAN
AWS Canada seeks a Customer Success Manager to own the success of a portfolio of Canadian ISVs navigating cloud, SaaS, and AI transformation journeys. You will drive customer outcomes, orchestrate AWS teams, and lead str
Senior Startup Investor Manager , Startup Investor Management - EMEA
Riyadh, KSA
Senior Data Center Engineer/Technician, Data Center Operations (DCO), AWS
Abu Dhabi, UAE
ISV Senior Account Manager, ISV Canada
Calgary, CAN
Customer Solutions Manager - AI-Migrations and Modernizations, Canada Public Sector Federal
Ottawa, CAN
Senior Customer Success Manager | Gestionnaire senior de la réussite client, Independent Software Vendor (ISV) | Éditeur de logiciels indépendant (ISV)
Montreal, CAN
Senior Account Manager, National Security and Defence, Canada
Ottawa, CAN
Senior Customer Success Manager | Gestionnaire senior de la réussite client, Independent Software Vendor (ISV) | Éditeur de logiciels indépendant (ISV)
Vancouver, CAN
Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Vancouver, CAN