CX Business Intelligence Analyst
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Key skills for this role
Role Overview
Gusto's Customer Experience team is developing new service models, migrating its telephony platform, and expanding data infrastructure.
The analyst will own the CX data layer, building pipelines, models, and dashboards while answering causal questions about customer outcomes.
The CX Data and Insights team defines operational metrics and produces analysis for roadmap decisions.
Key Skills for This Role
Full Job Posting
About the Role
Gusto's Customer Experience team is developing new service models, migrating its telephony platform, and expanding data infrastructure.
The analyst will own the CX data layer, building pipelines, models, and dashboards while answering causal questions about customer outcomes.
The CX Data and Insights team defines operational metrics and produces analysis for roadmap decisions.
Day-to-Day Responsibilities
- Own ambiguous problems, design measurement frameworks, and enforce data integrity practices.
- Deliver high-impact projects and manage trade-offs, deliverables, and timelines.
- Partner with CX leaders, data science, tool development, and data engineering teams.
- Apply statistical methods and AI-driven anomaly detection to uncover opportunities and diagnose performance issues.
- Reconcile conflicting data sources and establish reliable sources of truth.
- Define dbt and Snowflake pipeline requirements and maintain monitoring systems and Streamlit dashboards.
- Improve modeling, schema design, data quality, tooling, and adoption of data capabilities.
- Present findings to technical and non-technical stakeholders and mentor data practitioners.
What We're Looking For
- 3+ years of experience in data analytics, data engineering, or data governance.
- Strong SQL and Python proficiency with large datasets.
- Strong data modeling, schema design, and data quality foundations, including cloud platform experience such as Snowflake.
- Experience building reporting pipelines and ETL workflows.
- Experience governing AI-assisted analytics outputs, including validation standards, drift audits, and source-of-truth reviews.
- Clear communication, independent prioritization, and the ability to manage competing priorities.
- Frequent practical use of AI in analytics workflows with human verification where required.
Compensation
- Cash compensation is $111,160 to $138,950 per year in Denver and most major metro locations.
- Cash compensation is $134,735 to $168,419 per year in San Francisco and New York.
- Final offers vary based on location, experience, expertise, and other factors.
Workplace Expectations
- Gusto has offices in Denver, San Francisco, and New York City, with approximately 2-3 designated office days per week for employees based there.
- Approved work outside a Gusto office requires a secure, reliable, and consistent internet connection.
- The same office expectations apply to Symmetry roles based in Scottsdale.
About Gusto
Gusto provides payroll, health insurance, 401(k), and related services to more than 500,000 small businesses.
The company expects team members to actively use relevant AI tools and develop AI fluency as technology evolves.
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