Customer Support Specialist - UAE National
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Key skills for this role
About the Role
Gargash Group is hiring a Customer Support Specialist (UAE National) to provide exceptional support, resolve issues, and ensure customer satisfaction. The role requires 3-5 years of experience in customer relationship management and a relevant bachelor's degree.
Key Skills for This Role
Responsibilities
- Support the establishment and maintenance of quality assurance processes to monitor and improve the quality of customer interactions.
- Assist customers in resolving issues and problems, escalating complex cases to higher level support as needed.
- Track key performance indicators (KPIs) to measure customer satisfaction.
- Assist with the development and implementation of policies and procedures that ensure efficient Customer Services operations.
- Accurately record and document customers issues, feedback, and resolutions for reference and analysis.
- Collect customers feedback and insights to understand pain points and areas for improvement.
- Assist with defining processes for new customers in getting started with products/services, offering guidance and training as needed.
- Analyse customer feedback to identify areas for improvement and collaborate with the team to enhance customer support processes.
- Uphold company values throughout business practices and use sound judgment in decision making.
Requirements
- A minimum of 3 to 5 years in related field.
- Proven experience in customer relationship management, account management, or related role.
- Relevant bachelor's degree in a related field.
- UAE National.
Full Job Posting
Role Overview
- The Customer Support Specialist is responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring overall performance.
Responsibilities
- Support the establishment and maintenance of quality assurance processes to monitor and improve the quality of customer interactions.
- Assist customers in resolving issues and problems, escalating complex cases to higher level support as needed.
- Track key performance indicators (KPIs) to measure customer satisfaction.
- Assist with the development and implementation of policies and procedures that ensure efficient Customer Services operations.
- Accurately record and document customers issues, feedback, and resolutions for reference and analysis.
- Collect customers feedback and insights to understand pain points and areas for improvement, ensuring a customer centric approach.
- Assist with defining processes for new customers in getting started with products/services, offering guidance and training to the customers as needed.
- Analyse customer feedback to identify areas for improvement and collaborate with the team to enhance customer support processes.
- Uphold company values throughout business practices and use sound judgment in decision making.
- Any other additional duties as may be required by management based on needs of the business
Requirements
- A minimum of 3 to 5 years in related field.
- Proven experience in customer relationship management, account management, or related role.
- Relevant bachelors degree in a related field.
- This role is for UAE Nationals only.
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