CRM Executive
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Key skills for this role
About the Role
Gargash Group seeks a CRM Executive to manage customer relationships, ensure satisfaction, and drive loyalty. Responsibilities include maintaining customer databases, executing engagement programs, analyzing data, and collaborating with sales.
Key Skills for This Role
Responsibilities
- Maintain and update the customer database with accurate and relevant information
- Segment the customer database for targeted marketing campaigns
- Communicate with customers through various channels, including phone calls, emails, and social media
- Address customer inquiries, concerns, and feedback promptly and professionally
- Provide product information, resolve issues, and ensure a high level of customer satisfaction
- Execute customer engagement programs, such as loyalty programs, newsletters, and surveys
- Collaborate with the sales team to identify and pursue upsell and cross sell opportunities
- Analyse customer data to identify trends and insights
- Use data driven insights to improve customer interactions and overall CRM strategy
- Generate regular reports on customer engagement, satisfaction, and sales performance
- Present findings and recommendations to the management team
- Answer customer queries and dealing with complaints
Requirements
- A minimum of 1 to 3 years in related field is preferred
- High school diploma
- Strong communication and interpersonal skills
- Excellent problem solving and decision making abilities
- Proficiency in CRM software and Microsoft Office Suite
- Analytical and data driven mindset
- Exceptional organizational skills and attention to detail
- Ability to work both independently and as part of a team
Full Job Posting
Job Overview
- The Customer Relationship Management (CRM) Executive manages relationships with the group’s customers to ensure customer satisfaction while further maintaining and enhancing relationships.
- This job is essential for ensuring a positive customer experience, driving customer loyalty, and ultimately contributing to the success and growth of the ground.
Key Responsibilities
- Maintain and update the customer database with accurate and relevant information.
- Segment the customer database for targeted marketing campaigns.
- Communicate with customers through various channels, including phone calls, emails, and social media.
- Address customer inquiries, concerns, and feedback promptly and professionally.
- Provide product information, resolve issues, and ensure a high level of customer satisfaction.
- Execute customer engagement programs, such as loyalty programs, newsletters, and surveys.
- Collaborate with the sales team to identify and pursue upsell and cross sell opportunities.
- Analyse customer data to identify trends and insights.
- Use data driven insights to improve customer interactions and overall CRM strategy.
- Generate regular reports on customer engagement, satisfaction, and sales performance.
- Present findings and recommendations to the management team.
- Answer customer queries and dealing with complaints.
Requirements
- A minimum of 1 to 3 years in related field is preferred.
- High school diploma.
- Strong communication and interpersonal skills.
- Excellent problem solving and decision making abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Analytical and data driven mindset.
- Exceptional organizational skills and attention to detail.
- Ability to work both independently and as part of a team.
Additional Information
- This job role is based in Deira, Dubai.
- This role is suitable for candidates that have experience in a contact/call center.
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