Customer Support Specialist
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Key skills for this role
About the Role
ADIB - Abu Dhabi Islamic Bank is hiring a Customer Support Specialist for its Deira Branch in Dubai to assist customers with banking needs, handle inquiries, and perform administrative tasks.
Key Skills for This Role
Responsibilities
- Maintain a high level of service attitude towards customers
- Execute, distribute, and record customer instructions from various channels (incoming mail, fax, etc.)
- Handle general walk in inquiries regarding ADIB’s products and services and direct customers to respective service areas
- Perform general administrative work including preparation of memos, customer letters, filing
- Deliver cheque books and ATM cards to customers
- Handle and deliver captured card issues on account of customers
- Deliver covered cards to customers
- Deliver returned cheques to customers
- Perform any other responsibilities entrusted by Branch management from time to time
Requirements
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough knowledge of all Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
- This position is for UAE Nationals only
Full Job Posting
Role Purpose
- To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.
Key Accountabilities
- Maintaining a high level of service attitude towards customers.
- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos, customer letters, filing etc.
- Delivery of cheque books and ATM cards to customers.
- Handling and delivering captured card issues on account of customers.
- Delivery of covered cards to customers.
- Delivery of returned cheques to customers.
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / Technical knowledge
- Knowledge of ADIB’s Retail & institutional Banking products & services.
- Knowledge of ADIB’s Operational Policies & Procedures.
- Knowledge of UAE banking practices, regulations & risks.
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
- Fair knowledge of service standards.
- Knowledge of Cross Sales.
- Computer skills.
- This position is for UAE Nationals only.
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