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Customer Support Agent AE
Core Code io
Remote, UAE
Full-time
Entry
Remote
Discovered 2 weeks ago
Customer supportCustomer serviceVerbal and written communicationActive listeningProblem-solvingCRM systems
Free
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Customer supportCustomer serviceVerbal and written communication
Role Overview
The employer is seeking a customer-focused and proactive Customer Support Agent.
The role assists customers, resolves inquiries, and provides an excellent experience across multiple communication channels.
Key Skills for This Role
Customer supportCustomer serviceVerbal and written communicationActive listeningProblem-solvingCRM systems
Full Job Posting
Role Overview
The employer is seeking a customer-focused and proactive Customer Support Agent.
The role assists customers, resolves inquiries, and provides an excellent experience across multiple communication channels.
Workplace
- The role is part of a remote team.
- Candidates need a reliable internet connection and a suitable setup for remote work.
Responsibilities
- Respond to customer inquiries through email, chat, phone, and other support channels.
- Provide accurate information and clear solutions to customer questions and concerns.
- Troubleshoot and resolve customer issues efficiently and professionally.
- Escalate complex or unresolved issues to the appropriate team.
- Follow up with customers to ensure their concerns have been addressed.
- Maintain accurate records of customer interactions and resolutions.
- Identify recurring issues and communicate customer feedback to internal teams.
- Follow company policies, procedures, and customer service standards.
- Maintain a positive, professional, and customer-focused attitude.
- Collaborate with internal teams to resolve customer requests and improve the overall customer experience.
Required Skills
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