Customer Services Agent - German Speaker
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Key skills for this role
About the Role
Qatar Airways seeks a Customer Services Agent for its Doha Contact Centre to provide support to German, Spanish, Italian, and English-speaking customers via phone, email, and web chat.
Key Skills for This Role
Responsibilities
- Respond professionally to in bound calls from customers and queries
- Sell, up sell and cross sell Qatar Airways products and services to the customers
- Create new reservations and make changes to existing reservations
- Provide quotes on the correct fares and rules of carriage issuance and re issuance of tickets
- Handle multi products and services as required and escalate queries to Senior Contact Centre staff when appropriate
- Support E commerce, Trade and Frequent Flyer Program activities
- Process ticket refunds
Requirements
- Fluency in German and English
- Customer oriented mindset
- Ability to work in a contact centre environment
Full Job Posting
About the Job
- Doha Contact Centre is hiring for Customer Services Agents to be part of their 5 star team.
- We are looking for a highly motivated and customer oriented individual to join our dynamic team as a Customer Services Agent.
- In this role, you will be responsible for providing exceptional customer support to our German, Spanish and Italian speaking customers while also assisting English speaking customers.
- You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.
Responsibilities
- Respond professionally to in bound calls from customers and queries. Sell, up sell and cross sell Qatar Airways products and services to the customers.
- Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re issuance of tickets.
- Handle multi products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
- Support E commerce, Trade and Frequent Flyer Program activities.
- Process ticket refunds
Training
- Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On the Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies.
Benefits
- Competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law.
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