Customer Service Team Leader - MENA

Summary Of The Role

Responsibilities

• Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.
• Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals.
• Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
• Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.
• Extract and analyse periodical reports for the Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers’ orders.
• Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
• Ensure team members' competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed.
• Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.
• WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
• 3+ years of experience in supply chain \\ customer service operations, and knowledge of import-export processes, including customs and regulatory compliance.
• Strong communication and negotiation skills; proficient in English, advanced Excel, and ERP systems.
• Experience or strong interest in data science and analytics,
• Comfortable working cross-functionally

Personal Qualities

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Take ownership and initiative for assigned tasks, and be comfortable driving work forward with support and guidance when needed
• Work independently on tasks while seeking input and feedback from more experienced colleagues when needed.
• What we offer
• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Competitive compensation and benefits
• A focus on having fun together through team building and social activities

Who We Are