Customer Service Representative

Schedule

• Monday to Friday, eight hours per day.
• Must be able to work three alternating shifts: primarily 6:00 a.m. to 2:00 p.m., with occasional 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m. shifts.

Responsibilities

• Receive and process customer requests for services.
• Prepare and provide reports, certificates, and documents for services performed by SGS personnel.
• Check work instructions, method codes, reporting, pricing, and invoicing instructions against quotations, client instructions, and client profile information.
• Maintain filing systems, job order records, and complete customer files.
• Receive and validate supplier invoices, assign codes, and prepare payment requisitions.
• Maintain accounts payable and receivable files and collect unpaid customer balances when required.
• Schedule employees for inspections, train supervisions, and audits as necessary.
• Receive, inspect, sort, label, and log client samples in the SGS system.
• Prepare labels, dispatch samples, and coordinate subcontracting to SGS or external laboratories.
• Maintain subcontracting documents.

Requirements

• High school diploma or GED equivalency is required.
• One to three years of previous experience in an administrative role is required.
• Post-secondary education in administration or science is an asset.
• Good hand-eye coordination is required when handling samples and equipment.
• Must use good judgment to identify and resolve problems and refer difficult issues to a supervisor.
• Must work effectively under pressure during peak workloads and balance volume with quality.
• Proficiency with computer software such as Microsoft Word and Excel is required.

Compensation

• Salary is $20.00 per hour.

Benefits

• Health, dental, and vision coverage is provided at 80%.
• Paid time off is provided.
• Eligible employees may participate in an RRSP program.

About SGS