Customer Service Representative (Tagalog Speaker)
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Key skills for this role
Role Overview
Customer Service Representative role supporting students and parents through phone enquiries, retention, follow-up, and sales activities.
The role combines customer service, enrollment support, telesales, upselling, and customer loyalty work.
Key Skills for This Role
Full Job Posting
Role Overview
Customer Service Representative role supporting students and parents through phone enquiries, retention, follow-up, and sales activities.
The role combines customer service, enrollment support, telesales, upselling, and customer loyalty work.
Key Responsibilities
- Handle customer enquiries via phone.
- Retain and nurture existing students and parents by addressing concerns and following up on satisfaction.
- Encourage continued enrollment or upgrades.
- Identify sales opportunities, share program details, and achieve enrollment targets.
- Maintain accurate customer records and follow up on leads.
- Provide outstanding service and build long-term customer loyalty.
Requirements
- Tagalog speakers with very fluent English and excellent verbal and written communication are required.
- At least 2 years of proven customer service and sales experience is required.
- Strong BPO, call-center, or contact-center experience is highly valued.
- Candidates should demonstrate success with sales or retention KPIs and phone-based deal closing.
- Fast and accurate typing at 35+ WPM and good computer and multitasking abilities are required.
- CRM and Google Workspace experience, along with persuasion, negotiation, and objection-handling skills, are required.
Workplace
- Work location is in person.
Source Employment Fact
The source states that this is a full-time position.
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