Customer Care Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The Customer Care Representative handles customer complaints, resolves concerns, and creates positive customer experiences through phone and digital channels.
The role is strongly sales-driven and includes enquiry conversion, upselling, cross-selling, renewals, and customer retention.
Key Skills for This Role
Full Job Posting
Role Overview
The Customer Care Representative handles customer complaints, resolves concerns, and creates positive customer experiences through phone and digital channels.
The role is strongly sales-driven and includes enquiry conversion, upselling, cross-selling, renewals, and customer retention.
Customer Support
- Handle high volumes of inbound and outbound calls and chat interactions.
- Respond through phone, WhatsApp, chat, and other digital communication channels.
- Handle complaints and difficult customer situations with patience, empathy, and confidence.
- Own customer concerns through timely resolution or appropriate escalation.
- Follow up after complaints or enquiries to ensure satisfactory resolution.
Sales and Retention
- Understand customer requirements and recommend suitable Melodica classes, programs, and services.
- Convert enquiries into enrolments and sales opportunities through effective communication and follow-up.
- Identify upselling, cross-selling, renewals, and additional classes or service opportunities.
- Follow up with leads and existing customers to improve conversion and retention.
- Meet sales, conversion, response-time, customer-satisfaction, and service KPIs.
Communication and Records
- Communicate professionally with a clear, confident, and professional voice.
- Use strong grammar, tone, and response quality in written channels.
- Record interactions, complaints, follow-ups, and resolutions accurately in relevant systems.
- Coordinate with branches and internal teams to resolve concerns and provide accurate information.
- Identify recurring concerns and provide feedback to management.
Requirements
- Two or more years of experience in customer service, call centre, telesales, customer support, or a similar role.
- Strong complaint-handling and customer issue-resolution experience.
- Proven sales and conversion experience, preferably in a target-driven environment.
- Excellent verbal and written communication, telephone etiquette, and active listening skills.
- Strong, clear, confident, and pleasant telephone voice.
- Confidence handling objections and difficult customers professionally and calmly.
- Strong problem-solving and negotiation skills.
- Customer-oriented mindset focused on satisfaction and retention.
- Comfort with sales targets, KPIs, high interaction volumes, and multiple systems.
- Experience with CRM, ticketing, call-centre, WhatsApp, or live-chat platforms is an advantage.
Pay
- Pay is AED 4,000 to AED 5,000 per month.
Work Location
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at THE PIANO GALLERY
Photographer/Videographer
, UAE
The employer is seeking a creative Photographer, Videographer and Video Editor to produce visual content for social media, campaigns, events and branch activities. The role covers end-to-end production, with requirements
HR Admin/Onboarding Specialist-(Tagalog Speaker,Female)
, UAE
The employer is seeking an HR Admin/Onboarding Specialist who can manage HR administration and deliver a smooth onboarding and offboarding experience. The role covers employee records, HR documents, payroll support, recr
Senior Graphic Designer
, UAE
THE PIANO GALLERY is seeking a Senior Graphic Designer to develop original concepts and high-quality visual content across digital, social, campaign, print, and offline channels. The role requires 5–8 years of experience
Event Manager
, UAE
The employer is seeking an experienced Event Manager to lead music, entertainment, concert, festival, and live performance events from concept through post-event evaluation. The role manages artists, production teams, ve
Customer Service Representative (Tagalog Speaker)
, UAE
The employer is seeking a Tagalog-speaking Customer Service Representative to handle customer enquiries, retention, follow-up, and phone-based sales. Candidates need at least two years of customer service and sales exper
Purchaser/Buyer - Microsoft Dynamics 365
, UAE
The Piano Gallery seeks a Purchaser to manage procurement, supplier management, and inventory coordination. The role involves sourcing, evaluating, and negotiating with suppliers, managing the procurement cycle, and iden
Receptionist- Head Office
, UAE
The Piano Gallery is seeking a Receptionist to oversee the reception area, handle front-desk activities, and provide administrative support. The role involves greeting clients, managing calendars, and coordinating meetin
Receptionist: AfricanSpeakers
, UAE
The Piano Gallery is looking for a Receptionist to manage visitor registrations, handle incoming calls, and provide general administrative support. The role requires excellent communication skills and organizational abil
Photographer/Videographer
, UAE
HR Admin/Onboarding Specialist-(Tagalog Speaker,Female)
, UAE
Senior Graphic Designer
, UAE
Event Manager
, UAE
Customer Service Representative (Tagalog Speaker)
, UAE
Purchaser/Buyer - Microsoft Dynamics 365
, UAE
Receptionist- Head Office
, UAE
Receptionist: AfricanSpeakers
, UAE