Customer Service Representative
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Key skills for this role
About the Role
AL MUTAKAMELA VEHICLES TESTING AND REGISTRATION is hiring a Customer Service Representative in Dubai. The role involves handling customer inquiries via multiple channels, resolving complaints, and maintaining records.
Key Skills for This Role
Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, and in person
- Provide accurate information about company services and procedures
- Resolve customer complaints professionally and efficiently
- Maintain accurate customer records in the CRM system
- Coordinate with internal departments to ensure timely service delivery
- Follow up with customers to ensure satisfaction
- Achieve customer service KPIs and maintain high service standards
Requirements
- Bachelor's degree or equivalent
- 1–3 years of experience in customer service, call center, or similar role
- Excellent communication and interpersonal skills
- Strong problem solving abilities and attention to detail
- Proficiency in Microsoft Office and CRM systems
- Ability to work under pressure and manage multiple tasks
- Fluency in English
Full Job Posting
Key Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, and in person.
- Provide accurate information about company services and procedures.
- Resolve customer complaints professionally and efficiently.
- Maintain accurate customer records in the CRM system.
- Coordinate with internal departments to ensure timely service delivery.
- Follow up with customers to ensure satisfaction.
- Achieve customer service KPIs and maintain high service standards.
Requirements
- Bachelor's degree or equivalent.
- 1–3 years of experience in customer service, call center, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem solving abilities and attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work under pressure and manage multiple tasks.
- Fluency in English is required.
Work Location
- In person
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