Customer Service Officer (UAE National)

Job Overview

Key Duties And Responsibilities

• Provide exceptional customer service to clients seeking automotive leasing options.
• Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.
• Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).
• Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.
• Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.
• Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.
• Conduct credit checks and review financial information to assess customers' eligibility for leasing.
• Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.
• Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.
• Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.
• Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.
• Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.
• Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.
• Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.
• Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

Position Requirements

• A minimum of 1-3 years working experience in a similar role.
• Proven experience in customer service or sales roles, preferably within the automotive industry.
• Additional education or certification in automotive sales or leasing is a plus