Customer Service Officer (UAE National)
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Key skills for this role
About the Role
Rakbank is looking for a UAE National Customer Service Officer to deliver exceptional service across branch network. You will handle customer queries, support sales activities, drive digital migration, and ensure compliance.
Key Skills for This Role
Responsibilities
- Deliver excellent customer service to external and internal customers
- Provide guidance and solutions to customer queries
- Act as custodian for debit/credit cards, cheque books, account letters, etc.
- Support smooth daily operation of the branch
- Ensure adherence to bank policies, SOPs, and regulatory requirements
- Drive digital migration and encourage customers to adopt digital banking channels
Requirements
- Bachelor's degree in any related field
- Minimum 2 years experience in a Customer Service role
- UAE National
Full Job Posting
About the Role
- We are looking for UAE National Customer Service Officer to play a key role in delivering exceptional service to customers across our branch network.
- You’ll ensure smooth service delivery, uphold operational controls, support sales activities, and promote digital migration.
- This role sits within our Retail Banking Division & reports to Branch Operations Manager.
What You’ll Be Doing
- Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.
- Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
- Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
- Address customer queries, concerns, and service requests in line with the bank’s service standards and Code of Conduct.
- Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.
- Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.
- Maintain awareness of the branch’s Business Continuity Plan (BCM) and take appropriate action during disruptions.
- Drive digital migration, encouraging customers to adopt digital banking channels.
- Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.
- Collaborate with colleagues across functions to achieve shared goals.
- Identify opportunities to improve processes, enhance knowledge, and strengthen team performance.
- Continuously upgrade product knowledge and stay updated on bank offerings and policies.
What We’re Looking For
- Education: Bachelor's degree in any related field
- Experience: Minimum 2 years' experience in a Customer Service role
- Skills: Analytical Thinking, Teamwork & Collaboration, Customer Orientation, Ability to work with defined policies and procedures, Strong commitment to accuracy, compliance, and service excellence, Effective communication skills, Ability to handle structured and routine interactions professionally
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